Head of Operations

Salary
- £80,175 - £92,800

Number of jobs available
- 1

Detail of reserve list
- 12 Months

Region
- London

City/Town
- London

Building/Site
- NPS MITRE HOUSE LONDON, SE1 1JD, Regional London Probation Service Site

Grade
- Other

Organisation Grade for HMPPS
- NPS Pay Band D

Post Type
- Permanent

Working Pattern
- Full Time

Role Type
- Operational Delivery

Job description

**Overview of the job**

The post holder will be responsible for operational delivery by the NPS within the region. The job holder will report to the Regional Director and have line management responsibility for a number of Heads of Local Delivery Unit (LDU) Clusters and the Public Protection function in each region. In larger regions, there will be more than one post holder and responsibility for LDUs will be divided between post holders.

**Summary**

The post holder will provide operational direction for the NPS within the region, overseeing and joining up services across several LDU Clusters to ensure an
integrated system that delivers on the purpose of probation: to protect the public and reduce reoffending. A key objective will be to ensure that high performance is consistent across LDUs. They will be responsible for strategic direction of the interface with courts and sentencers, as well as key public protection functions such as victims, safeguarding and MAPPA. Working with the Regional Director, they will contribute to the development of strategic objectives across the probation region and operationalise these within the delivery arm of the business.

The post holder will ensure that any action plans developed by the Performance and Quality function are implemented in the operational line in a timely manner, embedding a culture of continuous improvement and actively addressing underperformance. They will implement national operational policies and procedures, using an overview of the whole region to identify and address areas of underperformance, ambiguity or inconsistency. The job holder will provide assurance to the Regional Director that the necessary processes are in place and being adhered to in relation to both operational and corporate responsibilities. They will demonstrate inspirational, confident and empowering leadership, supporting the Regional Director in driving an inclusive and positive culture for the region. They will collaborate with external partners at a regional or sub-regional level and represent the Regional Director as appropriate.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. The post holder must work proactively to deliver the recommendations of the Lammy Report and implement the strategic framework for working with female offenders.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

They may be required to participate in out of hours senior management on call rota.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Line manage a number of ‘Heads of Function’ who are responsible for operational delivery in the LDU Clusters and Public Protection.
- Hold senior leaders to account for the performance of their LDU Clusters and Public Protection teams, ensuring that consistent and high standards are maintained and taking effective action to address deficits.
- Develop and implement regional strategies in line with the national strategic framework.
- Work with senior leaders to ensure a holistic approach to delivery against the strategic direction set by the Regional Director.
- Provide advice and make ultimate decisions on the management of offenders where senior management authorisation or involvement is necessary.
- Provide assurance to the Regional Director that systems are in place to manage, monitor and escalate critical cases. Ensure that senior managers, Ministers and Press Office are provided with prompt and accurate information on high profile and sensitive cases that will have a bearing on the reputation of the organisation.
- Lead strategic work on delivering services to the Courts, working with sentencers and other CJS partners to improve sentencer confidence.
- Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation and ensure that the region implements effective financial controls.
- Provide assurance to the Regional Director that LDUs are compliant with all relevant regulations and that all corporate responsibilities are being met.
- Work with Criminal Justice partners and stakeholders at a regional or sub
- regional level to ensure effective delivery. Represent the Regional Director with external agencies in line with delegated functional and decision-making responsibilities.
- Encourage whole-syste