Customer Service Team Leader

3 days ago


Bury, United Kingdom Utility People Full time

**Ref**:JB-13753

**Role**:Customer Service Team Leader

**Location: Bury**

**Salary: 25,000-27,000** + 25 hols / bonus / Flexitime / Onsite gyM/Free parking / Paid social events / Mental health support / Childcare vouchers

**Summary**:
We are looking for a Customer Service Team Leader to join an award-winning commercial energy

**Key responsibilities**:

- Motivate the team to surpass their KPIs and customer service performance potential
- Work closely and forge strong relationships with the TPI network
- Ensure communications are clear, disputes are settled, and actions are completed
- Research and recommend improvements in customer services
- Ensure all customers transferring to or leaving the portfolio do so on time
- Conduct regular one-to-ones and performance review meetings
- Ensure change of tenancies are accurately processed in a timely manner
- Day to day management of customer/TPI issues and queries
- Assist team members with any queries and problems
- Identify areas of training
- Carry out team meetings and actively participate in the monthly and weekly meetings

**Skills and experience required**:

- Positive attitude to change in a dynamic, fast-moving environment
- Excellent organisational and time management skills
- Creative and innovative thinker
- Excellent verbal and written communication skills
- Good arithmetic skills
- Computer literate with strong Microsoft Office skills
- Excellent attention to detail
- Confidence in decision making


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