Volunteer Customer Service Assistant

1 week ago


Edinburgh, United Kingdom British Heart Foundation Full time

Are you looking for a new volunteer challenge that’s flexible and helps save lives? Join our team, at our busy BHF Home Store in Dalry, as a Customer Service volunteer

Our small but growing, incredibly busy but friendly team at BHF Home Store in Dalry Road would love you to join us if you can help. There is a lot to learn - this role is not quite as simple as just answering a phone and saying yes, but if you like a challenge and fancy giving it a try, please apply. We are checking for applicants daily and we have decent tea and coffee

Typical tasks include:
Assisting customers on the shopfloor
Using our bespoke bookings & administration software (training provided)
Ensuring accurate data entry of local collections into van schedules
Providing great customer service on the phone and online
Acting as an ambassador for the British Heart Foundation
It would be great if you have:
A clear, friendly telephone manner and good written communication skills
Good basic computing skills
You get a lot from volunteering too:
Gain transferable skills in a professional environment to add to your CV
Work in a friendly team, make new friends & meet a diverse group
The feel-good factor of helping the British Heart Foundation beat heartbreak forever
Flexibility to fit with your lifestyle around your other commitments
Reasonable travel reimbursed in agreement with the Manager
25% volunteer discount on donated goods

Part-time hours: 4-20 per week

**Job Types**: Full-time, Part-time, Volunteer
Part-time hours: 4-20 per week

Schedule:

- Monday to Friday
**Experience**:

- customer service: 1 year (preferred)



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