Sales Support

4 days ago

Manchester, United Kingdom Utility Bidder Ltd Full time

**Summary of position -**

The Sales Support Administrator is responsible for providing day to day support to the sales team helping to ensure contract submissions are correct & assist in repairing where required. Embedding right first time every time mentality and maintaining up to date knowledge of the supplier’s ever-changing criteria alongside internal processes.

**Role & Responsibilities**:

- Optimising and improving performance through embedding processes
- Identifying training needs & trends to improve performance (to be fed back to the sales admin manager)
- On hand support to the sales team and sales team leaders (this will involve supplier criteria & internal process criteria)
- To quality control any contract submissions that come through from our internal sales team - this will involve call listening against the supplier’s verbal scripts and/or verifying information on a written document
- Repair contract errors on the sales team’s behalf where possible - this may involve customer contact
- To advise and support the sales team with how to repair a returned contract
- To support the sales team with resolving any contract issues where required
- To help the sales team with any system issues they may be experiencing and to feedback to sales admin manager
- To have a good knowledge of the supplier’s criteria and to keep updated with any new criteria added.
- Maintain up to date knowledge of both internal and suppliers’ criteria
- Any additional tasks set by the Sales Admin Manager

**Skills and qualification requirements -**
- Minimum of 2 year’s administrative experience
- Previous experience and sector knowledge desirable but not essential
- Strong oral and written communication skills
- Strong attention to detail
- Positive attitude - a positive, self-motivated and resilient individual
- Strong Microsoft office skills

The post holder must have an approachable, open nature and be a relationship builder with excellent communication skills. Highly committed and be able to seek improvement continually whilst being comfortable working in a high pressured, ever changing and customer driven environment.

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