Membership and Grants Administrator
4 days ago
**The Role**
**Main areas of responsibility**
The main purpose of this role is to provide administrative support to the membership development and growth team. The post holder will be a key part of the team, helping to ensure the successful delivery of our development projects and grant-giving programmes as well as providing consistent, high-quality advice and customer service. In doing so, they will help to ensure volunteers across Scotland get the support they need to deliver amazing opportunities for girls and young women.
**Grant Administration**
To provide administrative support for internal and external funds and grants managed by the Membership Development & Growth department by:
- Being the first point of contact for queries raised via the funding mailbox.
- Logging incoming funding requests and completing eligibility checks, liaising with applicants as required.
- Participating in decision-making panel meetings, recording decisions and issuing offer letters/refusals as appropriate.
- Recording and preparing evaluation material for use in internal and external reporting.
- Highlighting opportunities to improve efficiency in relation to our grant-giving processes.
**Customer Service**
- Be the first point of contact at Scottish Headquarters for all incoming membership enquiries, delivering high quality advice and administrative service to members and potential members.
- To effectively use our databases to support prospective members, ensuring that they have a high-quality experience.
- To administer activities designed to welcome new members into Girlguiding Scotland.
**Membership systems and membership data**
- To maintain the suite of membership reports taken from the membership database regularly and as required.
- To populate reporting templates, graphs and charts to ensure membership data is readily available for Girlguiding Scotland staff and volunteer teams.
- To support ad hoc requests for membership data, liaising with the Head of Membership Development & Growth and Girlguiding’s Membership Systems team as required.
- Participate in monthly online meetings of the UK-wide Girlguiding Data Network.
- Signpost sources of support relating to Girlguiding’s membership system.
**Administration of projects**
- To provide support for events and trainings associated with membership development & growth.
- To provide administrative support for local recruitment projects, issuing recruitment resources and maintaining volunteer opportunities on online notice boards as required.
- To provide administrative support for the county membership network made up of volunteers from across Scotland.
**Other**
- To undertake other administrative tasks as required.
- To participate in short-term cross team working groups relevant to the role.
**Job Types**: Full-time, Permanent
Pay: £24,500.00-£26,000.00 per year
**Benefits**:
- Company events
- Employee discount
- Free flu jabs
- Life insurance
- Paid volunteer time
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Edinburgh EH3 7AH
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