Customer Service

**The opportunity**

We are looking to hire an office administrator for this role to support our UK clients.

The initial aim of this role will to ensure quotes and pricing + general office tasks are up to ahigh standard to ensure the sales team can flourish. The main goal will be to price up meters for the sales team with a unique strategy behind it along with ensuring sales go live.

**What exactly will you do?**

**The opportunity**

For this role, we are looking to hire a bid writer to support our UK clients. You will be part of our Industrial and Commercial team.

The initial aim of this role will produce exceptional quality tender submissions, tailored to the requirements of each individual client, producing the best possible bid for the company. As a new role in the organisation, this opportunity will explore bid opportunities to additional sectors that NGP can proactively target.

**What exactly will you do?**
- Manage the end-to-end bid process specifically within Mid-market. Respond to RFPs, RFIs and RFQs.
- Pro-actively search for potential bids that Norther Gas and Power can tender for.
- Manage inputs from key stakeholders. Engage with Sales, Marketing, Finance, Legal and Energy Services teams, ensuring buy in at all stages of the bid process.
- Construct the written proposal - both in terms of content and presentation.
- Sell the services of the Company, mainly in written form (written portrayal of the company must be to the highest professional standard.)
- Responsible for ensuring tenders are submitted consistently ahead of the deadlines set.
- Ensure that tenders and business proposals meet all relevant specifications; are in line with the most recent research available and best practice; and are compliant with client requirements.
- Coordinating responses for ‘RFI - Requests for Information’.

**What we’re looking for**
- Excellent communication skills.
- Proven success with management of high-profile tenders.
- Proactive attitude.
- Strong networking and relationship building skills.
- Interpersonal skills to drive projects within a cross functional environment.
- Experience within a bidding/tenders environment and good understanding of best practice bidding methodologies
- Stakeholder management experience.

**Bonus points**
- Experience of public sector frameworks and consortia purchasing mechanisms
- Experience within the energy or utilities sector
- Experience working for a large Global company in a similar capacity
- Skills in InDesign, Power BI and Qorus Document Builder

**What’s in it for you?**
- **M**anage sold contracts ensuring the customer is happy and submit meter readings on time + increasing customer retention for renewal
- **Salary**: £20,500 - £26,000 DOE
- **Career growth**: We enjoy promoting from within
- **Unrivalled perks** (including but not limited to):

- 23 days annual leave + public holidays
- Wellbeing, gym and spa discounts
- Festival and Events tickets
- Pro-actively search for new data for the sales team to use and comply with resulting in a higher % of sales
- Manage inputs from key stakeholders. Engage with Sales, managers to ensure deals are being placed and following up any customers who need advise.
- Write the services of the Company, mainly in written form (written portrayal of the company must be to the highest professional standard.)
- Responsible for ensuring tenders are submitted consistently ahead of the deadlines set.
- Coordinating responses for ‘RFI - Requests for Information’.

**What we’re looking for**
- Excellent communication skills.
- Proactive attitude.
- Strong networking and relationship building skills.
- Interpersonal skills to drive projects within a cross functional environment.
- Number focused and target driven.

**Bonus points**
- Experience within the energy or utilities sector
- Experience working for a large Global company in a similar capacity
- Skills in InDesign, Power BI and Qorus Document Builder

**What’s in it for you?**
- **Salary**: £20,500 - £26,000 DOE
- **Career growth**: We enjoy promoting from within
- **Unrivalled perks** (including but not limited to):

- 23 days annual leave + public holidays

**Salary**: £20,500.00-£26,000.00 per year

**Benefits**:

- Language training provided
- On-site parking
- Profit sharing

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Loyalty bonus
- Performance bonus

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

Work Location: One location