Warmer Homes Case Officer

Job Introduction **Job Information**
The Warmer Homes case officer will manage a caseload of applicants being processed under the Warmer Homes scheme. The Warmer Homes scheme will deliver energy efficiency initiatives including Government funded energy efficiency grant schemes including Home Upgrade Grants Phase 2. Northumberland County Council declared a Climate Emergency in 2019. Since then, we have been busy identifying and delivering projects that attract investment to the county, create new jobs for the green economy and reduce our carbon footprint.
**What have we done so far?**
**Delivering Sustainable Homes**
We are seeking people to help with one of Northumberland's main challenges to reaching net-zero, domestic heating, and energy. To deliver our climate plan we have set up ‘Warmer Homes’ which is Northumberland County Council’s new in-house delivery scheme for the delivery of government funding, for the retrofit of domestic dwellings.
Warmer Homes will help make homes in Northumberland more energy efficient, with funding available for eligible residents living off the gas grid. The warmer homes team will have until 2025 to deliver energy efficiency improvements on at least 600 homes in the region.
This team will work directly with residents and suppliers to design and deliver changes that will make a real difference at the front line of climate change, while also bringing direct benefits to local people by providing warmer homes. Individuals interested in this role must always put the needs of our residents first, providing appropriate care and consideration in every case.

Based at County Hall, Morpeth, however, occasionally may work away from the normal office location and will regularly deal with customers in their homes.
**The position is 37 hours per week on a fixed term contract until the 30th April 2025.**
**The role**:

- Provide appropriate, and customised information and advice to residents and landlords who wish to improve the energy efficiency of their homes.
- To provide administrative support to the Climate Change and retrofit Teams in respect of Warmer homes and other Sustainable Warmth initiatives including obtaining evidence and checking eligibility, processing invoices, records, budget monitoring.
- Manage a caseload of customers to offer advice and assistance on Energy Efficiency schemes across Northumberland to improve the energy efficiency of homes and to help combat fuel poverty.
- Act as the point of contact for Warmer homes to establish customer needs and advise on the range of services that the Climate Change team, other Northumberland County council services and other agencies can provide about energy efficiency and fuel poverty.
- To give advice by telephone, video and face to face advice as appropriate.
- Visit customers in their own homes when required, carrying out holistic home surveys to identify energy efficiency measures required, organising measures and works to improve homes and lower fuel bills.

**Requirements**:

- Qualification, or equivalent experience, in IT, administration, health or business
- Valid UK driving licence.

**Why choose us?**
We have some outstanding benefits and perks to offer you, including:

- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.**Facebook**: NCC Jobs Group
**LinkedIn**: Northumberland County Council Jobs
**Further information**
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930