Clinical Research Facility

The CRF Administrator will provide high quality general administrative support to the Clinical Research Facility staff, participants and visitors and contribute to maintaining a high standard of research at all times. The CRF Administrator will play a key role in the efficient day to day activities of the department.
The CRF Administrator will primarily be responsible for the management of all room and resource bookings within the CRF through, use of the CRF Specific booking system (CRFManager®) and will ensure that all space is utilised efficiently. They will greet all patients and researchers to the facilities and be responsible for tracking patient administration through the hospital Patient Information Management System EPIC.
Tasks will include typing, reception duties, customer service, maintaining databases, booking appointments and meetings, filing, organising and general administrative support to the Department.
The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner. The post holder will answer general queries and explain information relating to the department.
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best-known hospitals - Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.
We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
Main Duties
- Meet and greet all Patients and visitors to the CRF and ensure that there is an accurate record kept of all personnel and patients visiting the facility. This includes ensuring that each patient has an accurate wristband and that all entries are recorded.
- To ensure that the reception area and waiting area are tidy and well presented at all times.
- To manage the patient appointment system including admitting and discharging all patients attending the CRF.
- To manage research clinics and patient bookings including: booking patient visits, updating outcomes, closing out clinics and uploading documentation to the appropriate patient management system.
- To provide administrative support by writing letters, filing, arranging meetings, booking transport and accommodation for staff.
- To take formal minutes for CRF meetings when required.
- Organise transport for patients to reach the hospital and for departmental transfers within the hospital including handling of patient expense claims.
- T o answer telephones, deal with patient, staff and external caller enquiries, appropriately transmitting messages to the correct person.
- To accept and record all post and parcel deliveries to the CRF including patient’s samples.
- To report and record maintenance problems within the facility to the Works Department.
- To maintain a rolling stock of stationary and food/drink in the CRF. Making decisions independently about when to order new stock.
- To act as fire warden for the floor.
- Cross site working between Guy’s CRF site and St Thomas’ CRF site on a rota basis.

Support for Research
- To provide training for all users and new staff on the use of the CRF Booking system (CRFManager®).
- To keep the CRF Booking System up to date ensuring all data is recorded accurately for the production of reports.
- To manage The Over-volunteering Prevention system (TOPs) to ensure regulatory standards for patient safety are met.
- To assist the Quality team with the maintenance and updating of the documentation system Q-Pulse.
- Maintaining the CRF supply of study specific consumables and notifying others when items have expired e.g. laboratory kits.

Communication
- Act as first point of contact for callers, visitors and deliveries to the department.

Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
- Manage diaries, and organise meetings and events ensuring that all supporting arrangemen