Revenue Supervisor

**Primary Job Purpose**:
An exciting opportunity has arisen for a highly-motivated and enthusiastic Revenue Supervisor to join our team.

To assist in the delivery of exceptional revenue management disciplines, across LQ Resorts to achieve budgeted revenue targets across all business segments in which we operate.

To assist with the implementation and management of a highly efficient, well-trained, well-informed, and motivated team to deliver outstanding results, time after time.

**Roles and Responsibilities**:

- Assist with delivery of LQ revenue policy and procedures - effective management of the team.
- Having knowledge of entire Reservation Procedure according to LQ Resorts procedures
- Handling of correspondences
- Assist with allocation of daily tasks to Reservations team
- Daily review of reservations booked and arrivals report.
- Responsible for training staff and implementation of policies and procedures.
- Liaise with Group Revenue Manager in regards to occupancy, Rates Reservation's Analysis.
- Identify Top Producing Accounts ensure proper recognition by Reservation staff.
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
- Daily monitoring of staff telephone manner and general performance of reservations.
- Ensure special handling of repeats guest and very VIP guest.
- Follows up tentative bookings and update reservation status
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
- Supervising of Group Reservations.
- Maintain cordial relations with commercial clients.
- Bring to the attention of the Group Revenue Manager when the hotel availability status should be changed and prepare for necessary action.
- Responsible for work schedule and maintaining a neat and orderly position at all times.
- Complete the duty manager shifts and sleep in’s when requested
- Attend meeting in absence of the Group Revenue Manager.
- In general, perform any other duties might requested by the Group Revenue Manager
- Daily, weekly, monthly, and 3-month strategies and targets for the team.
- Monitoring team members’ efficiency, call standards, and KPI’S.
- Operational cover to ensure adequate staffing for the volume of calls 8 am-9 pm
- Communication meetings and across Resorts - weekly revenue meeting.
- Training, and development plan for the team to include induction and succession planning.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Key Skills**:

- Ability to work to deadlines
- High standards of presentation, organisation and cleanliness
- Highly organised with great attention to detail
- Excellent written and verbal communication skills
- Efficient and confident with speaking at meetings.
- Highly analytical with ability to understand peaks and trough of industry
- Flexible approach to work
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft Office suite.
- Ability to read, create and present revenue reports

**All staff Key Performance Measures**

Our valuesunderpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship, not a one-time event
- To create a team that is enthusiastic, consistent, and committed in the workplace that encourages an open honest, and supportive culture, by working together to create excellence.
- To create an organization with high integrity, that recognizes potential and success, that both guests and employees want to be part of an associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Share of Resort’s service charges on monthly basis
- Free gym membership
- Free staff meals
- Progression and career development opportunities.
- Free gym membership
- Access to wellness programmes
- Extra days holiday after 2 years
- Free onsite parking
- Pension Scheme

**Salary**: £24,273.60 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Oswestry: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising experience: 1 year (prefer