Team Leader

Team Leader - Subsidence

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

An exciting opportunity is available to join our busy Subsidence team, based in Maidstone, supporting colleagues and helping them to develop and deliver superb customer service.

As a Team Leader you will have responsibility for the day-to-day management of the team, including being a focal point for enquires, identifying and fulfilling training requirements, driving colleague engagement and team performance, so we're looking for an enthusiastic leader able to motivate and support colleagues as well as train, develop and appraise them.

The role also provides the opportunity to continue your own technical development, as you'll manage a portfolio of High Net worth and Commercial subsidence claims, and assist and deputise for the Customer Service Manager as necessary.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

**We are looking for**:

- An experienced team leader from a customer service office environment
- You must be organised, diligent and be able to manage your own portfolio of claims to high standard - previous claims handling experience is desired but not essential
- You will need to be a leader, able to manage the team but also model the behaviours required to deliver excellence
- Conscientious and hard working to achieve and exceed the required results, as well as flexible and adaptable during times of surge
- Excellent communication and negotiation skills
- Willingness to undertake professional qualifications to support your development
- Able to cope with fast changing working environment
- A desire to embrace innovative working practices.

**What **will **you **get **for **this **role?**
- Competitive salary depending on skills, experience and qualifications
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection

**Working at Sedgwick**

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues - so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

**_Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability. _**

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.