Admin Assistant

As an Admin Assistant you will play a crucial role in supporting the contract with administration duties, logistics and setting in as a point of contact for customer activations if/when needed.

You will be reporting directly into the Guest Services Manager, also working closely with the Deputy Guest Services Manager and Guest Experience Manager. Our contract extends across Victoria and London city, meaning you would be part of a team of approximately 40 Rapport Ambassadors.

The client is one of the Europe’s largest property companies that builds and invests in buildings, spaces, and partnerships to create sustainable places, connect communities, and realize potential.

**_ Type of contract:_** Part-time, Permanent

**_ Hours: _**24 per week (Tuesday - Thursday, covering shifts from 8:30am - 5:30pm)

**What will you get?**
- ** Financial Freedom**:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- ** Secure Your Future**:Benefit from a contributory pension scheme for a stable financial tomorrow.
- ** Health Matters**:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- ** Thrive Personally & Professionally**:Unlock endless learning and development opportunities to elevate your career
- ** Celebrate Excellence**:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- ** Give Back to Community**:Take one paid day off annually to support a cause you’re passionate about

**Main responsibilities**
- Contract expenditure reporting
- Quotes & Invoicing
- Source items of purchase as requested by Guest Services Manager or Client
- PO tracking & note taking
- Remittance & Payment reporting / Monthly / Quarterly
- Foodbuy Purchasing / Invoice approval
- Timesheet processing
- Amenity stock management
- Quarterly / Monthly visitor reporting
- KPI formatting & performance monitoring
- Adhoc IT ticket requests
- Additional administrative tasks as requested by Guest Services Manager
- Logistics/on the day support as needed by Guest Experience Manager
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Have an excellent command of English, verbal and written
- Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
- Have the ability to work independently and as part of a large team
- Display excellent personal presentation and interpersonal skills
- Have passion to deliver excellent guest service in everything that they do
- Confident in using Excel & PowerPoint for reporting and presentation

**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excel