Team Leader

5 days ago

London, United Kingdom Dr Martens Full time

RETAIL MANAGEMENT

**Team Leader - Oxford Street**:
We are on the look out for a Team Leader to join our fantastic team in our Oxford Street store

**THE GIG**

Supporting both the Store Manager & Deputy Store Manager, our Team Leaders are responsible for ensuring the customer experience is memorable for all the right reasons and act as service role models to the rest of the team.

You’ll lead the team from the shop floor with a coaching mentality and find innovative ways to keep the team engaged and energised.

**THE STUFF THAT SETS YOU APART**
- Achieving your own sales targets and motivating the team to reach theirs
- Provide excellent customer service at all times
- Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
- Follow all H&S procedures to maintain a healthy, safe and tidy work environment
- Handle till transactions in line with operating procedures
- Handle more complex enquiries from customers
- Assist management team in coaching and mentoring more junior members of the team
- Act as key holder and assume responsibility for store for short periods in the absence of the manager
- Any other reasonable task as instructed by the store management team

**OUR FUNDAMENTAL QUALITIES**

It's never just a job at Dr. Martens. It's a way of life.

We live and breathe our Fundamentals**:INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.**

Working for Dr. Martens is everything you'd expect it to be. We're a diverse, passionate bunch who believe each role is as unique as the person who does it.

To be our **Team Leader** you will posess these qualities;
- Similar proven experience in a supervisory role, with a fashion/lifestyle brand would be preferable
- Experience leading a team to drive exceptional customer experience and revenue.
- A team player - target driven but able to assist the team with achieving store goals
- Professional, but also authentic and fearless
- We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community._

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