Client Care Advisor

2 weeks ago

Farnborough, United Kingdom Talent Finder Full time

**Client Care Advisor**

You will be the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm,attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role.Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.

**Role Requirements**
- Must enjoy multi-tasking.
- Calm on surface while juggling lots of tasks.
- Must have previous experience in customer facing roles.
- Enjoy working with computers as the role revolves around that.
- You will have a friendly confident telephone manner.
- Need to live within 45min commute to the practice.**Role Responsibilities**
- Greeting our clients, making them feel at home and comfortable, and promoting the services they offer.
- Keeping all documents filed correctly.
- Following appointment booking protocols to keep things running smoothly.
- Ensuring the reception area is kept organised and clean.
- Cashing up each day.
- Stock management.
- Handling insurance claim forms.
- Ensure all data is up to date and correct by the end of each day.
- As well as keeping us in order.

**Company**

Since 2001, our client has been providing pets and owners with the very best care and advice.

The company pride themselves on offering the very best veterinary healthcare and advice in their practices right across the UK.

**Why should you apply?**
- A fun, supportive and friendly working environment together with career development opportunities, and benefits that include pension scheme.
- You will be entitled to 20% discount at The Vet Group, Pets at Home and the Groom Room.
- Access to lots of discounts and cashback offers at a range of retail stores and online shops.
- Our client are an equal opportunities employer._

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