Helpdesk Planner

**Helpdesk Planner**

**Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 750 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

As a result of our success we are seeking an enthusiastic and experienced **Helpdesk Planner** to join our busy team at our Bathgate office.

**Benefits**
- Competitive salary
- 26 Days Hols & Bank holidays - option to buy or sell holidays
- Company pension scheme - up to 7.5%
- Discounted Healthcare Scheme
- Highstreet & lifestyle discounts
- Enhanced Maternity and Paternity pay
- A day paid volunteering per year
- Length of service awards
- Any many more.

**Main Responsibilities - **Helpdesk Planner**
- Using the latest company I.T systems to provide a Helpdesk support service
- Telephone enquiries
- Input orders on to company data base
- Keep a diary of requested/allocated work
- Liaise between, Clients, Managers and Operatives
- Check jobs are carried out correctly and on time
- Monitor active dashboard and interactive planner at all times
- Schedule all work onto PDA’s using the correct job lengths and within specified timescales
- Scheduling work to contractors
- Logging and following up of emergency call out orders
- Chase orders that are awaiting materials with the Contracts Manager/Quality manager/Contractors
- Rescheduling of follow-on orders and updating the clients
- Monitoring/acknowledging/reschedule rejected works from subcontractor
- Updating Impact with relevant notes
- Liaising with Contracts Manager regarding orders nearing completion target
- Monitoring orders to ensure completion within specified target
- Deal with internal and external communications and record and/or report information as necessary
- Ensure all necessary contract data, documentation and reports are accurate and produced on time

**Key skills**
- Confident IT skills, proficient in the use of MS Office
- Previous helpdesk planning experience essential
- Excellent communication skills both written and verbal
- Must be an excellent organiser with proven time management skills

Applications are welcomed from all as we are an Equal Opportunities Employer. We are a socially and environmentally responsible national building and maintenance company.