Retail Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

**Salary**

£23,151.48 pro rata

**Contractual hours**

15

**Basis**

Part Time

**Date posted**

25/09/2024

**Job reference**

REQ000498

**Job title**:Retail Assistant/s

**Salary**:£23,151.48 pro rata

**Hours**:15 hours

**Contract**:Permanent

**Location**:Leeds Art Gallery

Working in the city’s beautiful flagship gallery you will contribute to the operational delivery of the giftshop at Leeds Art Gallery. You will offer a warm welcome and ensure the highest customer service to patrons while being proactive in sales.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

**About you**

As Retail Assistant, you will bring to the role:

- excellent customer service skills
- a motivation to ensure a high level of presentation
- an interest in retail in a cultural environment
- a confidence in using till systems and handling cash
- an eye for detail in managing stock

**About the role**

This is a great opportunity to be part of Leeds Art Gallery and work to support retail operations in the new shop. Based in the heart of the city, you’ll be play an important role in reaching sales targets and making sure the shop is an integral part of the gallery visit.

You will coordinate stock delivery and merchandising shelves with well-presented products. As a Retail Assistant you will be motivated by helping customers, giving excellent product knowledge and achieving sales.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further

**How to apply**

**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.**

**Job Purpose **Contribute to the effective delivery of the giftshop at Leeds Art Gallery. Ensure the highest customer service and visitor experience is delivered, sales are maximised and visual presentation, stock levels and cleanliness are maintained

**Responsibilities for Grade**
- Deliver excellent customer service and support customers with their enquiries and purchases
- Develop knowledge of products and ranges on sale and proactively promote all retail stock incorporating add on sales where possible including the Picture Lending Scheme and online opportunities for print on demand
- Follow visual presentation plans and guidelines to ensure a high level of standard is maiintained
- Update and maintain all relevant signage for the giftshop ensuring it is accurate and updated in accordance with the site’s brand guidelines, shop ranges and events
- Replenish stock, ensure products are clearly priced and work with the Retail Supervisor to maintain levels
- Process stock deliveries and report any damaged items and participate in stock takes when required
- Utilise the EPOS system and process transactions (electronic and cash) accurately in line with relevant procedures
- Process refunds and exchanges
- Achieve sales targets as agreed and assist with the promotion of the retail offer
- Assist with online orders including processing in line with correct procedures, pack and dispatch as required mataining high quality standards
- Ensure high standards of cleanliness within giftshop and where products are stored
- To be responsible for carrying out relevant security procedures for giftshop within agreed guidelines and actively promote loss prevention activities
- Participate in briefing sessions and training to develop skills and knowledge relevant to the post
- Always present a positive image of the Art Gallery
- Ensure all retail work is undertaken in line with relevant Health and Safety guidelines
- Be aware of and adhere to Leeds City Council Health and Safety Policy being responsible for your own health and safety whilst at work and that of your colleagues and our customers.
- Achieve recognised Health & Safety qualificati