Receptionist

2 weeks ago

South Shields, United Kingdom Barbour Full time

**Company Description**:
J. Barbour & Sons Ltd founded in 1894 is a British lifestyle brand, home to the iconic Wax jacket. We design, manufacture and market stylish functional clothing and footwear for men, women and children inspired by the unique values of the British countryside. We are the proud holder of Royal warrants and remain true to our core values as a fifth-generation family business. Barbour is sold in over 40 countries worldwide, including Europe, the US and Japan but we have our headquarters and roots firmly located in the Northeast of England.

**Position Overview**:
We have an exciting opportunity for a Receptionist to join our Barbour House Reception team on a part-time or full-time basis. This role will be key to delivering excellent customer service by welcoming visitors to the Company, fielding all calls to relevant departments/colleagues and providing required assistance to Barbour colleagues and Senior Management. Assisting other departments with administrative activities is also a requirement.

**Essential Duties and Responsibilities**:

- Answer all incoming calls within a target time of 7 seconds; keeping unanswered calls to a minimum (ideally not more than 1%) and providing accurate information to all callers
- Direct transfer calls to most relevant departments
- Maintain reception area to a high level of presentation for visitors
- Ensure all relevant covid paperwork is in place for visitors
- Control of board room diary
- Maintain accurate record of staff & visitors to Barbour in accordance with the Fire Procedure/register. Provide details to co-ordinator in the event of an activation
- Provide Health & Safety information to all visitors
- Provide visitors badges and log in/out of building
- Ensure the reception desk is staffed adequately at all times during the hours of 8.30am - 5pm (4pm Friday)
- Sort incoming/outgoing mail and deliver to relevant department trays daily
- Ordering of stationery on a weekly basis, ensuring orders are received/delivered to relevant department
- Maintenance of employee telephone list
- To provide administrative support as/when required

**Skills and Experience**:

- Have experience of working on a busy reception or in an office administrative environment.
- You must be able to handle all calls efficiently, professionally, confidently and politely
- Experience with Mitel switchboard is desirable but not essential.
- Be able to deal with customers both over the phone and face-to-face
- Have a flexible attitude - ensuring department is covered at all times during opening hours and be willing to take on new tasks/ work extra hours or assist other departments if/ when required
- Have excellent administration skills and be competent in Microsoft packages (Word, Outlook, Excel)
- Have an immaculate presentation of self
- Be able to liaise with staff, managers, directors and customers at all levels
- Be a self-starter and be able use initiative yet be able to contribute to a harmonious team
- Pay high attention to detail and have good organisation skills
- To work full time hours for holiday/sickness cover

**Benefits**:

- Staff discount
- Staff shop
- Healthcare cash plan
- 25 days holiday as standard increasing with length of service plus bank holidays (prorata'd in line with part time hours)
- Free onsite parking
- Subsidised canteen

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