Head of Operations

**FULL JOB DESCRIPTION AVAILABLE ON REQUEST**

**Job Title**:
Head of Operations

**Salary**:
**Speciality**:
Corporate (BHNC & PCN)

**Hours**:
37.5

**Employment Type**:
Permanent

**Accountable to**:
Board

**Responsible to**:
COO

**Responsible for**:
BHNC and all PCNs

**Location**:
Head office, clinical sites and remote working

**1.1 Job Summary**

Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 21 Bexley Practices / 4 PCNs who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 246,000 patients.

This is an established role with good foundation in place for the post holder to build on. This role is responsible for developing, implementing and the delivery clinical and preventative services across BHNC. This includes oversight of:

- Workforces planning and recruitment (Fixed term / Permanent / Bank staffing)
- Staff management and leadership
- Financial management, ensuring services are delivered within allocated budget
- Performance management and delivery of all services, ensuring KPIs are met.
- Embedding quality and clinical governance across services and forming a learning culture
- Supporting COO and Board members with service developments and service redesign.
- Creating a team which is supportive of each other with “can do” attitude.
- Working closely with Head of Nursing & Quality, COO and SMT in developing BHNC

**Organisational Values / Objective**

The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.

Bexley Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

**1.2 Key Working Relationships**

Key relationships include but are not limited to:
**Internal Relationships**
- BHNC Board
- PCN Clinical Directors & Chairs
- PCN Governing Body Members
- BHNC Senior Management Team
- Bexley Practice Managers
- BHNC Training Hub
- Education providers
- Wider health and social care providers including 111 and UTC / stakeholders
- ICB (IT / commissioners)
- Council and Public health
- IT system providers (EMIS / DOCMAN / AccuRx)

**1.3 Key Responsibilities**

**Duties**

To provide leadership and management to service leads for the following services:
**Clinical Services**:
**Preventative**:

- Enhanced Access hub services
- COVID Vaccine programme
- Phlebotomy
- vCAS (virtual Clinical Assessment Service)
- Guard your heart
- Other relevant services as per commissioning agreements
- Book and Learn Diabetes booking service
- NHS Health Checks and Stop Smoking Service
- Diabetes education
- LTC housebound Phlebotomy plus
- LTC remote monitoring
- Other relevant services as per commissioning agreements
- To work closely with the Senior Management Team including COO to continually improve, Innovate and develop services.
- To oversee a safe, effective and sustainable service, including the promotion & maintenance of high standards
- To commit time to strategic plan and operationalise services.
- To communicate, share ideas and understand the working environment in order to develop the services, setting KPIs and objectives which enable others to work towards these
- To develop the culture and skills of the team which fosters an inclusive culture where collaboration and support are the key derivers.
- Engage teams in service redesign, integration and put in place strategies and tactics to build cohesiveness and momentum.
- Champion and promote improvement in the experience of service users ensuring that the service is sensitive to their needs
- To liaise with commissioners in contract management meetings as well as with service developments
- Lead on service tenders

**Responsibilities**
- To maintain safe services, overseeing staff wellbeing and resources and recruitment.
- To ensure that high clinical standards are maintained and day to day operational issues are effectively managed (delivered within the allocated budget with competent workforce and delivers the required KPI’s).

**People Management and Development - Line Management**
- Responsible for development of teams which operationally deliver the services. Provide operational and strategic support to service leads / staff to enable integrated and responsive services
- Responsible for creating a structure and culture and service, which supports safe and effective service delivery in a sustainable manner
- Act as an agent for change by demonstrating leadership behaviours, challenge performance and set standards to monitor against
- Work with Head of Nursing, Quality and professiona