Store Protection Officer

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Headline**

Store Protection Officer - M&S

Cleveland Retail Park, Middlesborough £9.90

Guaranteed 18 hours per week, permanent location

**Job Overview**
- Retail Security Officer role to protect the M&S store, its people, and/or assets by providing security and excellent customer service through Mitie and M&S key values.
- £100 M&S voucher if pass probation period and training.
- £9.90 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers
- Fantastic opportunity to join the M&S and Mitie family
- Full and extensive training will be provided including MAYBO and DECS.
- Company funded SIA licence renewal.
- Fully supported by the SOC and be provided with technology such as body worn camera and incident reporting device.
- Delivering results that meet and/or exceed the expectations of Mitie and M&S by using all technology provided and following ASCONE guidance.

**What we are looking for**
- Previous security experience
- SIA License
- Excellent communication skills at all levels.
- Energy and enthusiasm

**Main Duties**

**Operations**
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully engage with Security Operations Centre (SOC) and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Work in a systematic, methodology and orderly way.

**Training**
- Fully and satisfactorily complete all required competency training.
- To undertake training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.

**Security and Health & Safety**
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.