Patient Access and Booking Clerk Orthoptic Services
15 hours ago
Working in a call centre environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective booking service for the Orthoptic clinics.
Using own initiative in often complex situations to ensure that patients are booked in line with local and national access targets.
Work as part of a multi-disciplinary team, supporting other team members to deliver the access targets and a patient focused booking service to be part of a cohesive and integrated administrative function to the service.
- ORTHOPTIC APPOINTMENT CLERK DUTIES & RESPONSIBILITIES:
- Provide ‘first point of access’ administration for all referrals into the booking centre
- Act as first point of contact for all enquiries and referrals into the trust
- Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner
- Patient Access and Booking
- To register and validate all new referral requests on the Patient Administrative System, ensure accuracy, checking all details and using NHS tracking agencies (WDS, WCCG) to complete missing data. Forward outpatient referrals to the appropriate clinician for clinical prioritisation in line with ophthalmology booking rules and update WPAS once returned. Responsible for ensuring timeliness of return of referrals and expedition of any constraints to line manager ensuring that all un-prioritised referrals are proactively chased and updated on WPAS in line with departmental protocols.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
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