Onboarding Uk
3 days ago
**Join the OrderYOYO Team - Onboarding Associate**
Are you a driven individual with a passion for helping others and building meaningful connections? OrderYOYO is looking for a motivated and people-focused Onboarding Associate to support our new and existing restaurant partners.
**Who We Are**
At OrderYOYO, we're revolutionising how people order food by equipping restaurants with personalised branded websites, mobile apps, and marketing support. Our mission is to empower small and medium-sized restaurants to take control of their online presence without paying high commission fees.
**Our Culture**
We pride ourselves on a collaborative, supportive work environment where personal expression and growth are encouraged. Our core values - Passion, Action, Compassion, and One Team - are at the heart of everything we do. We’re committed to ongoing development with structured training plans and a people-first approach.
**The Role: Onboarding Associate**
This hybrid role focuses on both onboarding new restaurant partners and supporting customer success. You’ll ensure a smooth onboarding experience while proactively driving performance improvements for existing partners after their initial 60 days.
**Responsibilities**:
**Customer Success**
- Conduct outbound calls to restaurant partners, ensuring they're making the most of their platform.
- Review account performance data to suggest optimisations (e.g. meal deals, menu placement, upsell strategies).
- Offer guidance and improvements to help restaurants grow their online presence.
- Implement ideas and improvements in collaboration with partners.
**Onboarding**
- Guide new restaurant partners from sign-up to go-live, ensuring a smooth onboarding process.
- Create and update restaurant profiles, including digitising menus and app setup.
- Maintain regular communication and support throughout the first 60 days.
- Work to onboarding timelines while balancing empathy, problem-solving, and communication.
**Working Hours**
- Monday to Friday, flexible shifts: 9am-5pm, 9:30am-5:30pm, or 10am-6pm.
**What We Offer**
- £25,000 basic salary + uncapped bonus
- Clear career progression paths
- 20 days holiday + bank holidays (with holiday purchase scheme)
- Fun, social team environment with monthly events and two annual company-wide parties
- International quarterly conferences
- Casual dress code
**What We're Looking For**
- A positive, proactive attitude and willingness to adapt
- Strong communication and organisational skills
- Confidence speaking with customers and building relationships
- Ability to work towards targets and KPIs
- Experience in a customer-facing role is a bonus, but not essential
- Team spirit and ability to thrive under pressure
- Self-motivated and capable of managing tasks independently
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