Mental Health Clinical Advisor

Are you looking for a new and challenging role? Are you a Registered Clinician or AHP with an extensive background in supporting Mental Health?

As part of our new Mental Health Strategy, EMAS have exciting opportunities for enthusiastic applicants to join our Clinical Assessment Team working within a multi-disciplinary team to deliver quality care to our patients and provide advice to the wider EMAS team.

Our Emergency Operations Centres (EOC) based in Nottingham and Lincolnshire received 2,526 calls on average each day (one every 34 seconds), receiving 3,477 on our busiest day during 2020/21. As of March 2021, we have around 180 emergency medical dispatchers answering 999 calls from the public and 110 dispatch officers ensuring the most appropriate resources are sent to help patients.

We also have a Clinical Assessment Team (CAT), which consists of paramedics, nurses, midwives, and mental health practitioners. They undertook circa 70,000 Hear and Treat events during the year; team members provide clinical advice to patients and operational staff signposting them to services and places where alternative, more appropriate care can be provided. This allows our ambulance crews and hospital colleagues to provide face-to-face care and treatment to those who are in most need.

We would like to hear from Registered Clinicians and AHP’s with a strong background in supporting Mental Health. Positions will be available in our Emergency Operating Centres at Horizon Place in Nottingham.

**Main duties of the role include**:

- Provide urgent telephone triage assessment of patients.
- Provide high quality and evidenced based clinical care to patients in Crisis by signposting to appropriate MH teams/pathways.
- Ensure appropriate and accurate entry to records and documentation.
- Provide a calm and confident resource to colleagues in stressful situations, providing leadership in mental health.
- Exercise advanced skills in de-escalation of distress, and anger.
- Demonstrate appropriate control and leadership in situations where people may be frightened, aggressive and/or violent.
- Actively make your experience available as a resource for advice and support to other members of the team.
- Liaise with other Healthcare Professionals, including Paramedics, Doctors, GP’s, Nurses, Allied Healthcare Professionals and Social Care Professionals from Primary and Secondary care as well as third sector organisations.
- To Support 999 Call Handlers in the assessment of emergency calls where required.

The post holder will report to the Clinical Assessment Team (CAT) Manager for Mental Health. They will be part of a wider Multi-Disciplinary Team across both CAT and the wider Emergency Operations Centre.

**Main responsibilities**:

- Provide urgent telephone triage assessment of patients.
- Provide high quality and evidenced based clinical care to patients in Crisis by signposting to appropriate MH teams/pathways.
- Ensure appropriate and accurate entry to records and documentation.
- Provide a calm and confident resource to colleagues in stressful situations, providing leadership in mental health.
- Exercise advanced skills in de-escalation of distress, and anger.
- Demonstrate appropriate control and leadership in situations where people may be frightened, aggressive and/or violent.
- Actively make your experience available as a resource for advice and support to other members of the team.
- Liaise with other Healthcare Professionals, including Paramedics, Doctors, GP’s, Nurses, Allied Healthcare Professionals and Social Care Professionals from Primary and Secondary care as well as third sector organisations.
- To Support 999 Call Handlers in the assessment of emergency calls where required.
- Be aware of the importance of safeguarding and accurate / timely escalation within the East Midlands Ambulance Service.

The team will where appropriate, provide signposting and facilitate access to appropriate services in the community.
- Provide a service, which is in line with Local Working Instructions, i.e. patient focused, accessible and responsive on a 24-hour basis.
- Demonstrate respect for all team members, maximising potential through the diverse roles within the team.
- Attend team meetings as required.
- Maintain and develop expertise in the acute care of people with a serious mental health problem, including the management of people at risk of suicide.
- Liaison with other teams and services to ensure that quality and timely services are delivered.
- Provide profession-specific interventions relevant to the needs of service users.
- Actively seek to improve own practice by seeking new and innovative ideas for the delivery of care and maintain CPD.
- Actively address areas of concern and report any areas of concern to the clinical duty and operational managers
- Maintain an up to date knowledge of other relevant Crisis and Emergency Services.
- Participate in supervision, as per the Trust policy, on a regular and formal