Knowledge Management Specialist

**Knowledge Management Specialist**

The Knowledge Management Specialist role will develop the knowledge management (KM) practices and systems for the business to ensure that existing and new knowledge is captured, stored and made accessible to enable effective and efficient business operations.

**About the opportunity**
You will work with business areas / projects to drive the importance, alignment and cultural change to treat knowledge as a business-wide asset. This role sits within the Transformation team and will provide expertise and support across the global functions of the No7Beauty Company and WBA Sourcing.
- Create the framework for building an effective Knowledge management system using innovative approaches
- Lead the thinking on and implement best practice and governance around the use of KM tools such as IT systems, Communities of Practice etc
- Deploy KM tools and processes into the business and embed through coaching and training
- Assess the impact of knowledge management systems/tools to drive continuous improvement and efficiency within the organization
- Design and deliver learning materials for KM education that is suitable for a global audience across multiple functions

**About you**:

- Excellent communication and influencing skills enabling the effective building of relationships with a broad range of stakeholders, at all levels within the organisation
- Collaborative working style while able to hold others to account to deliver on commitments
- Analytical with an attention to detail
- Good planning skills which are followed through to delivery
- Able to break down and communicate complex ideas to facilitate learning
- Confident in using Office 365 tools e.g. Teams, SharePoint and ability to quickly adapt to, and learn, new technologies
- Have a passion for continuous improvement and proactively seek to make the overall support process the best it can be
- Experience of working in knowledge management, training management or document management previously would be an advantage
**Benefits**
We have a great range of benefits* that go beyond salary and offer flexibility to suit you:

- Competitive holiday allowance (with the option to buy more days)
- Retirement Savings Plan pension scheme
- Discretionary annual bonus scheme
- Enhanced Maternity / Paternity / Adoption leave pay
- £100 gift card for colleagues expecting/adopting a baby
- Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
- Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
- Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
- Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
- Access to a range of learning and development resources and programmes
- Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops

**Why No7 Beauty Company**
No7 Beauty Company is the new face of beauty and creates the best in beauty for everyone.
We bring a collection of trusted, affordable beauty brands for every skin type, ethnicity, age, and texture. We’re proud of our stand-out portfolio of iconic, global beauty brands, including No7, Liz Earle Beauty Company, Botanics, Soap & Glory, Sleek MakeUp and YourGoodSkin.
Our collection of inclusive and innovative beauty brands has a rich heritage of over 85 years in beauty and skincare. We are powered by our diverse people, these loved brands and - with listening at the heart of our strategy - a deep understanding of our customers.
We’re serious about championing change, building purposeful brands and acting responsibly to make a difference.

We're proud to offer our Support Office team members a hybrid working approach because how we work is central to our ability to compete, innovate and win together. Our hybrid, flexible approach to work is based upon empowerment, accountability, care and trust and includes a balanced mix of remote and office-based working.

**What’s next