Customer Service Advisor

**Are you looking for a job that will make a difference? Are you performance oriented and love helping people? We have great news for you. We found you a job at Get Set UK.**
- **Why Get Set UK?**_

Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees' love working for Get Set UK and find their job rewarding and inspiring. **We are a high-performing people services provider, delivering a range of exciting government-funded programmes that are aimed at supporting people to find employment and gain qualifications.**

**Our mission is to support and enable individuals to maximise their employment and career potential**.
- **Job Purpose for a Customer Advisor **_

Ø To deliver quality customer services (welfare to work) to programme participants.

Ø To ensure compliance with all contractual requirements throughout the company.

Ø Support participants by identifying skills gaps and efficient methods of engaging with employers with the purpose of finding employment.

Ø To work with wider teams to support participant progression.

Ø To provide outstanding in work support services and optimise job retention and sustained outcomes for participants that started employment.

Ø Demonstrate a willingness to learn and motivate others to develop/grow industry-specific knowledge and skills.
- **Key Responsibilities of a Customer Advisor**_

Ø Deliver an excellent customer service experience to our participants by providing information, advise and guidance.

Ø Assess needs and barriers of participants through SMART action plans and needs assessment.

Ø Source participants from contract award areas via outreach locations.

Ø Support participants into training and employment.

Ø Work within Jobcentres and local authority and a range of community associations.

Ø Track and record customer outcomes and activities on the CRM system.

Ø Assist customers to become job ready by coaching and providing employer led advice and guidance.

Ø Work to targets and deadlines as set out by contract profiles.

Ø Work alongside the Recruitment Managers to support work ready participants into employment.

Ø Provide ongoing support to participants post recruitment (in work support).

Ø Signpost participants to a range of organisations to assist with Health, drug and alcohol, housing, and finance advice.

Ø Deliver a high-quality service in line with Get Set UK’s delivery model.

Ø Ensure compliance and accuracy with all aspects of service delivery.

Ø Sourcing employers through a mix of leads and cold calling to generate employment opportunities for customers on your caseloads.

Ø Create awareness amongst the employers about our company's vision of equal opportunities and values.

Ø Provide customers with quality constructive feedback that allows them to improve and prepare for the dynamic work environment.

Ø Provide support to the stakeholders to enable them to sustain employment through good practice and overcome any foreseen barriers.
- **Key Skills Required**_

Ø Must have customer service experience in a target driven environment.

Ø Must have strong communication, conflict management and negotiation skills

Ø Must be resourceful and innovative and demonstrate pro-active behaviours,

Ø Must be a team player and supportive of colleagues

Ø Must be empathetic to vulnerable and at-risk adults and have a strong desire to help

Ø Must be willing to travel for work in and around greater London

Ø Be able to demonstrate previous experience in a target driven environment.

Ø Have experience dealing with challenging priority groups.

Ø Have an employment focused approach to their work.

Ø Have worked on voluntary and outreach contracts and can quantify this.

Ø Ability to create SMART action plans and conduct individual needs assessments

Ø Have experience working with the Local Authority and Jobcentre Plus

Ø Ability to demonstrate a high level of accuracy and contractual compliance in their previous roles.

Ø Computer, data entry and MS Office skills
- **An Ideal Customer Advisor will**:_

1. Have previous welfare to work experience working on DWP/ESF

2. Funded contracts or having a demonstrable set of transferable skills to work in a target-driven environment with a focus on Quality and Compliance.

**Job Type**: Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Gym membership
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location