I.t Technical Support Officer

2 weeks ago

Bridgend, United Kingdom Sinclair Group Full time

**Job Title**:IT Technical Support Officer

**Location**:Mercedes Benz of Bridgend

**Contract Type**:Permanent

**Hours of Work**:Full-time, 40 hours a week (Monday to Friday, 8.30am - 5.30pm)

**Position Pays**:Competitive

**This role is ideal for someone with a genuine passion for IT who’s ready to take the first step in their career. If you’re enthusiastic about learning, open to mentorship, and eager to develop your skills through hands-on experience, we’d love to hear from you.**

**Key Responsibilities**:

- Provide hands-on technical support across the sites
- Troubleshoot and resolve hardware/software issues promptly
- Manage equipment upgrades and replacements
- Prioritise and manage multiple open cases effectively

**What we are looking for**:
Timeliness is critical here. Everyone expects to get an instant solution - we aim to manage that expectation. You will need to display the following qualities:

- A diligent problem-solver who sees tasks through to completion
- Excellent organisational skills and the ability to manage your own schedule
- Prioritise and manage several open cases at one time
- Plan and manage your day - responding to call-outs within agreed timeframes
- Have a Full driving licence (essential)

Above all, don’t worry if you aren’t an expert in any of this - all training will be provided as necessary. You just need to be open to a new challenge, committed to fantastic customer service and, most importantly, willing to learn.
- you will need to hold a full UK Driving Licence to be considered for this role.

**What’s in it for you?**
- 30 days annual leave including bank holidays (pro rata) which increases with length of service
- Birthday day off
- Contributory Pension Scheme
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5,10,20,30 & 40 years anniversary
- Life Assurance (death in service benefit) *
- Staff Car Scheme*
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline
- Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group

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