Mortgage Oversight Specialist

Are you an amazing communicator? Can you build long lasting relationships? Do you enjoy looking for ways to improve processes? If yes, then we may have the role for you

As a Mortgage Oversight Specialist, you will be supporting the Head of Mortgage Servicing in managing the day to day relationship with our mortgage servicing suppliers. You will make sure that we provide quality assurance, whilst supporting our customers.This amazing opportunity sits within our Mortgage Operations team.

Most of our jobs offer the opportunity for hybrid working. Ask your recruiter for more details.

**So what would you be doing?...**
- Supporting the relationships with our third party suppliers in Mortgage Operations and being the main point of escalation for any issues
- Reviewing monthly reporting packs and carrying out control checks to make sure we receive the best possible service
- Finding ways to improve customer service experience through the mortgage journey (you might challenge existing ways of working, if you think we can make things better)
- Making sure all things process related are 'controlled’ in accordance with our risk framework
- Preparing reports for risk committees
- Managing the Mortgage Oversight inbox, solving a diverse range of queries

**You need to be this kind of person**
- Passionate about providing unparalleled levels of service and convenience for customers
- Able to work and learn quickly in a fast paced, fun and dynamic environment
- Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
- Care about doing a great job and exceeding expectations with the quality of what you do

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

**We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...**
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- You will have experience monitoring third party supplier performance
- In order to be amazing in this role, you will have strong exposure and understanding of the mortgage lifecycle (perhaps you worked in retail Bank or for another lender)
- Naturally, you will have excellent communication skills and ability to adapt your language style to different audiences
- We need you to have knowledge of a regulated mortgage environment covering new lending, lifecycle servicing and collections