Support Coordinator

2 days ago

North Shields, United Kingdom Home Group Full time

Support Coordinator - Level 3
Railway Terrace, North Shields
Permanent, Full Time (37.5 hpw)
Salary £22,500 pa, plus Brilliant Benefits or £11.51 per hour if you’d prefer a casual job
Sleep In Shifts of £50.00 and On Call Shifts of £14.30 per shift
**Empowering customers to live rewarding and happy lives. That’s when it hits home.**
We have a fabulous job opportunity for you to join our team as a Support Coordinator. Railway Terrace provides supported accommodation and floating support to up to 100 customers (aged 25+) throughout North Tyneside.
Our support includes our 24-hour staffed service within Railway Terrace's core building in North Shields, our dispersed properties mainly in Wallsend, Willington Quay and Howdon, and assertive outreach to customers who have a private or council tenancy.
We help our customers in a person-centred way to achieve their goals and ambitions. Our customers' support needs include (but are not exclusive to) homelessness, mental health, drug and alcohol misuse, offending behaviour, budgeting, domestic skills and tenancymanagement.
You’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. You’ll create bespoke and personalised support plans with and for your customers.Each plan willlook to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements.
You’ll also have responsibility for coordinating our support workers, apprentices and volunteers, and working collaboratively with external agencies, to assess and engage support for our customers.
We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference
**About you**
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.
It would be amazing if you’ve had a job in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. We can nurture your talent, just let us know in your cover letter why youhave a passion for working here
To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone,supported by our new online integrated IT system. This means that you don’t have to be in the office as you can complete support plans on the go.
As this is a community-based job, you’ll need to travel around to spend time with your customers. You could do this role using public transport, or if you drive and have access to a vehicle that would also be amazing (we pay your expenses to cover this use)

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