Receptionist / Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

**JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Do you have excellent communications skills and a keen eye for detail?

Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality?

If you have said ‘Yes’ to each of the above, then we might just have the role for you

The Newmarket Community Mental Health Team is looking for an extremely professional, conscientious, calm and confident individual to be a part of the Reception / Administration Team.

**Main duties of the job**:
Previous administration experience is essential however full training will be given.

You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the Community Mental Health Services. You will be encouraged to develop your skills and knowledge.

**Working for our organisation**:
**Benefits**:
Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
Essential criteria:
Dealing efficiently and politely with both internal and external customers in a confidential and confident manner. Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- Diploma / equivalent secretarial experience intermediate
- NVQ 2 Customer Services or equivalent

**Desirable criteria**:

- Knowledge of Trust electronic records system

**Experience**:
**Essential criteria**:

- Understanding and experience of working with a full range of secretarial proceedures and systems gained through practice at intermediate level
- Working on own initiative with mínimal supervision. Working under pressure.
- Ability to work with senior members of staff across a large organisation.

**Knowledge**:
**Essential criteria**:

- Working knowledge of Microsoft packages or equivalent
- Maintaining administrative / secretarial systems

**Desirable criteria**:

- Knowledge of NHS policy / procedures.
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.- Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).- DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
- Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so._
- The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscrib