Recreation Assistant

**Recreation Assistant**
We pride ourselves on providing both our schools and community users with the best in class customer service and client journey. As a recreational assistant, you will be the heartbeat of what we offer on the ground. You are the face of the company, the friendlywelcome when users arrive, to their departure following the use of the venue, and everything in-between.
We are looking for customer-focused recreational assistants to join our small, on-site team. This is primarily a lone working role and it's essential you have the ability to problem-solve and use your initiative to ensure our clients are happy with the servicethey receive whilst at our venues.
The expectation of the recreational assistant is to be flexible and a team player. The role suits somebody who is punctual, organised and reliable, whilst confident in communicating and welcoming the public.
Shifts are outside of school hours and tend to be between the hours of 16:30 and 22:30 Monday-Friday and 08:00-22:00 weekends, as well as some school holiday hours.
Pay for the role is £6.83-£9.50, plus an annual team bonus and discounted access to all Edu-Lettings venues.
**Role and Responsibilities**
General responsibilities include:

- Meeting and greeting clients and administering check-ins before use - we pride ourselves on a warm and friendly welcome to all venue users.
- Providing front desk services to guests and ensuring all guest enquiries are dealt with in a friendly and professional manner, guaranteeing guest satisfaction and escalating to your line manager if required. - This can-do attitude is essential to meetingour customer and venue needs.
- Ensuring all facilities are open, clean, clear and safe to use before each client arrives on site. - we have high service standards and the least we can do is provide a tidy space that is ready to use for our clients.
- Ensuring all health and safety, risk assessments and company policies and procedures are always adhered to - a non-negotiable in sports and activity. Its essential we ensure we provide a safe environment for all.
- Ensuring that all facilities are clean and tidy, ready for the next school day, and left secure before leaving. - Venues are the king of the castle It’s essential we ensure the facilities are ready for school use before we leave and the site is securelylocked down.

**Qualifications and Education Requirements**:

- Desirable_
- Experience within the sport and leisure industry or front of house customer service is desirable but not essential.
- Must be flexible to work evenings and weekends. Shifts are outside of school hours between the hours of 16:30-22:30 Monday - Friday, 08:00-22:00 Saturday and Sunday, as well as in the day during the holidays.
- Must be comfortable working alone. Most shifts are lone working. Full staff safety and security is provided, alongside line management support.