Meetings and Events Supervisor

**JOIN OUR FAMILY**

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

**THE EXCITING OPPORTUNITY**

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

**A DAY IN THE LIFE OF A MEETINGS AND EVENTS SUPERVISOR AT THE MUNICIPAL HOTEL & SPA MGALLERY**
- What you'll be doing..._

As Meetings and Events Supervisor, you will be reporting directly to the Floor Manager. You’ll take full ownership of the Meetings and Events Department.
- You will foster a fantastic relationship with our clients, gaining their trust at every touch point adding the Municipal personal touch, encouraging and repeat business.
- You will ensure a smooth execution of events to enhance guest’s experience.
- Oversee the daily operations of meetings and events, ensuring seamless setup, execution, and breakdown.
- Supervise and coordinate event staff (banquet servers, set-up teams, AV technicians, etc.) during events.
- Ensure all event spaces are set up according to specifications and hotel standards.
- Serve as the primary point of contact for clients during events.
- Ensure client requests and expectations are met or exceeded throughout the event lifecycle.
- Handle last-minute changes or issues promptly and professionally.
- Provide guidance, training, and support to the events team.
- Motivate staff to uphold a high level of customer service and operational excellence.
- Conduct pre-event briefings and post-event debriefs.
- Review and interpret function sheets, floor plans, and guest lists.
- Assist in preparing event summaries and reports.
- Maintain event inventory and equipment condition.
- Ensure compliance with health, safety, and hygiene regulations.
- Uphold brand standards and 5-star luxury service protocols.

**Qualifications**:

- Minimum 2-3 years’ experience in events or banqueting operations.
- Proven supervisory or team leader experience in a fast-paced hospitality setting.
- Strong knowledge of event operations, F&B service, and guest engagement.
- Excellent communication and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.

**Desirable Traits**:

- A passion for delivering world-class guest service.
- Detail-oriented with the ability to multitask under pressure.
- Positive, proactive, and solution-focused attitude.
- Certification in Event Management or Hospitality (preferred but not required).

**WHAT WE OFFER**

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture... _To learn more about our full benefits package, click here to watch our RBH employee benefits video.

**EQUAL OPPORTUNITIES**

INDMANAGE