Link Worker

About the role
We are recruiting a Link Worker to join a new High Impact Users (HIU) service that aims to improve the outcomes of people who are frequently using NHS urgent and emergency care services.

With a county wide focus, but working mainly in Cambridge City, South Cambridgeshire and East Cambridgeshire in people’s homes, cafés, community venues or anywhere the person feels comfortable, the Link Worker will support people who have accessed hospital Emergency Departments more than 10 times in the last year, whose needs are likely to be complex but non-medical. The aim is to better understand each person and their needs that bring them to ED, but which cannot be met there. Starting the personalised care approach with a “What Matters to You” conversation, the Link worker will walk alongside those who are ready to work with the support this service will offer.

This is a flexible role, with the possibility to complete admin work from home or in a range of Cambridgeshire County Council office spaces.

This is a full time (37 hours per week) post.

What will you be doing?
- Implementing a new approach to support people who are using lots of unplanned services but no one service has been able meet their needs
- Direct work, at home or in the community, with adults whose non-medical needs cannot be met by frequent attendances at an Emergency Department
- Starting with a “What Matters to You” conversation, offering a personalised care approach, responding to an individual’s priorities and needs
- Linking with and bringing in other support as appropriate

About you
- You will have a good understanding of health inequalities and the wider determinants of health
- You will have significant experience as a case holding practitioner/worker, with an approach that aligns with personalised care
- You will have a coaching qualification, or have trained in motivational interviewing, appreciative enquiry or similar
- You will have experience of partnership working and navigating services

About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage
- A comprehensive **wellbeing package** to cover **all aspects of wellbeing**, both in and out of work, which can also be accessed by your family
- Buy up to **4 weeks additional annual leave** (pro-rata) through our salary sacrifice scheme
- Take your bank holidays **flexibly** to better suit **your personal circumstances**:

- Make **Additional Voluntary Contributions** (Shared AVCs) to your pension with tax and National Insurance savings
- Access to **development opportunities**, apprenticeships and qualified coaches to support **your personal and professional growth**:

- **Paid volunteering hours** each year so you can make a **positive impact on our community** during your normal working day
- Access to **Peer Support Groups** through our IDEAL staff **equality, diversity and inclusion** network
- Opportunities to nominate and receive **Employee Recognition Awards**:

- An **Our Cambs Rewards** account, giving you access to in-store and online **discounts** as well as our **Car Lease** and **Cycle to Work** schemes