Coordinator

**About The Role**:
Are you passionate about delivering exceptional customer service and have a knack for organisation and administration? LiveWest is looking for a motivated Coordinator - Rent and Revenues to join our Neighbourhoods team and make a real difference in our customers’ lives.

As a Coordinator in the Rent and Revenues team, you will play a key role in ensuring efficient service delivery. From supporting the Income team to managing customer inquiries, this is a role that combines administrative excellence with customer focus.

**Key Responsibilities**
- Assist the Income team by managing customer arrears and sundry debts to ensure timely recovery.
- Oversee garage rent accounts, process invoices, and handle fund transfers, including credit refunds.
- Update customer information and administer changes to direct debits and rent/service charge reviews while ensuring compliance with data protection regulations.

**Why join LiveWest?**

At LiveWest, we believe in fostering a supportive and innovative environment where you can thrive. As the largest housing provider in the South West, we are dedicated to creating opportunities and building communities that matter.

This role is being offered on a **permanent**, **part time** basis, working **18.5 hours** per week. This position is based in our **Exeter** office and hybrid working style is an option. The working pattern can either be Monday to Wednesday, or 5 half days.

The interviews for this opportunity will take place on the week commencing 27 January.
- Ability to collaborate and negotiate with a wide range of internal and external customers.
- Previous experience of working in a housing association or a housing related field. (D)
- Previous experience of working in a customer service environment. (D)
- Ability to manage difficult situations.
- Experience of dealing with the public and experience of working in an office environment. (D)
- Good record keeping and input skills.
- Previous experience in administrating and dealing with complaints, or a demonstration of good customer care skills. (D)
- Good level of literacy and numeracy.
- CIH relevant qualification, or equivalent expertise through study and experience. (D)

**About The Company**:
**Our Reward and Benefits**:

- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.

**Please note, we are unable to provide visa sponsorship for this role; therefore, applicants must have the right to work in the UK.