Head Housekeeper

James' Places is a dynamic and vibrant company with a range of unique venues across the Ribble Valley and beyond, including The Royal Hotel, The Shireburn Arms, The Emporium, Eaves Hall, Mitton Hall, The Waddington Arms, Holmes Mill, Falcon Manor, Assheton Arms, and Wennington Hall.

As Head Housekeeper at **The Shireburn Arms**, your responsibilities will include:

- Ensuring the smooth and efficient operation of the housekeeping department daily, and managing your small team.
- Engaging in a hands-on role, working in rooms alongside your staff, maintaining and promoting standards, leading by example, and training and motivating your team.
- Ensuring all rooms and public areas adhere to company standards and using your experience to improve upon these high standards.
- Managing supplies and stocks, staff rotas, and workloads.
- Being hard-working, friendly, efficient, customer-focused, and detail-oriented.
- Having previous experience as a housekeeper or supervisor seeking to advance.
- Participating in and conducting various housekeeping inventories.
- Representing the housekeeping department positively in daily operations meetings and other required meetings.

Additionally, you should:

- Be experienced in the hospitality industry with a strong customer orientation and understanding of service delivery.
- Have mastered exceptional guest service.
- Possess strong project management and organizational skills, balancing multiple responsibilities.
- Ensure the client’s vision for their stay is effectively executed.
- Oversee and inspect the maintenance and quality of physical items and the appearance of event rooms and foyers.
- Communicate specific tasks or issues to the team, ensuring punctuality, presentation, and organization.
- Conduct handovers with the team, completing necessary paperwork.
- Perform full end-of-shift and security inspections, addressing issues immediately, focusing on cleanliness, and completing all paperwork.
- Set an example for the team by being punctual, well-groomed, and dressed according to James Places’ standards.
- Liaise with Reception, Sales, and Duty Managers to stay updated on bookings and customer requests, ensuring appropriate staffing levels.

James’ People Perks include:

- James’ Places privilege card with a 10% discount at all venues after 3 months of service.
- Family and friends room discount.
- Early pay scheme access.
- Health and wellbeing program in partnership with a private counselling practice.
- 28 days holiday.
- 20% discount on paydays at The Emporium Interiors.
- Annual staff party.
- Meals on duty for many roles and free on-shift beverages.
- Employee pension scheme.
- Opportunities for progression, training, and qualifications up to A Level and Degree level equivalent.
- Recognition rewards.
- Compassionate leave.
- Voucher incentives.
- Access to the My Healthy Advantage app.
- 24/7 access to a virtual GP and wellbeing service.
- Bereavement support.
- Medical information.
- Online CBT.

At James Places, we are passionate about what we do. We demonstrate this through the quality of our people, food, service, and buildings. We deliver extraordinary experiences by paying attention to detail, delighting guests, working as a team, and making things happen. We embrace change and encourage development and growth through creativity, reward, and recognition. We promise to be genuine, unstuffy, and welcoming, respecting colleagues and customers, and being cheerful, positive, friendly, enthusiastic, honest, and truthful.

**Job Types**: Full-time, Permanent, Zero hours contract

Pay: Up to £11.50 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Referral programme

Schedule:

- 8 hour shift

**Experience**:

- Housekeeping: 1 year (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: HHK/FM