Tenant Liaison Officer

6 days ago

Manchester, United Kingdom TSR Full time

SR are recruiting for a Customer Liaison Manager / Tenant Liaison Manager to join our client, working on social housing high-rise apartments around Manchester.

As a Customer Liaison Manager, you will be responsible for;
- Carrying out quality inspections on homes across various sites in the Manchester area.
- Visit and liaise with customers and site teams to ensure completion of agreed defects, and identifying recurring defects and material issues and feedback to line manager to include proposed solutions
- To record the results of these inspections and report back to stakeholders on outcomes
- Attending & chairing (as required) weekly sales and construction meetings
- Regular site visits to carry out spot checks of the properties in build to inspect the quality of construction, to review build progress and to maintain good working relationships
- Develop constructive relationships with site teams, sales teams, contractors and internal departments and ensure all communication is updated onto the CRM system
- Manage own diary to ensure all properties are inspected in line with predicted completion dates

Applications

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

Reference ID: CLMMan

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