Customer Service Dispatcher
3 days ago
**What you will do**
As a Dispatch Coordinator, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and industry standards.
**What we offer**
- ** Competitive Salary** - Rewarding your skills and contributions.
- ** Paid Holidays and Sick Pay** - Supporting work-life balance.
- ** Comprehensive Benefits Package** - Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.
- ** Extensive Training Opportunities** - Benefit from ongoing product training and cross-training, with access to outstanding resources.
- ** Collaborative Team Environment** - Work with a supportive and encouraging team that values your contributions.
- ** Career Development** - Explore growth opportunities with clear career ladders to advance your career.
**How you will do it**
- ** Collaboration**: Work closely with your manager, supporting Service Managers and Field Line Managers to meet customer expectations.
- ** Relationship Building**: Attend weekly meetings with managers to improve internal and external working relationships, ensuring smooth coordination.
- ** Proactive Monitoring**: Stay in regular contact with your engineers daily, ensuring they are dispatched efficiently and that job completions are tracked throughout the day.
- ** Efficiency Focus**: Fill any gaps in the schedule (white space in the GANT) and ensure all jobs are completed by the end of the day.
- ** Problem-Solving**: Handle call management with urgency, escalate issues when necessary, and maintain visibility of engineers' real-time status, identifying any anomalies.
**What we look for**
**Required**
- Previous experience in dispatching, planning or coordinating roles.
- Previous experience working in a fast-paced office environment.
- Strong planning and prioritization skills with a structured approach to work.
- Ability to multi-task and thrive in a dynamic, fast-paced environment.
- Clear communicator with a professional telephone manner, both with colleagues and customers.
- A sense of urgency with strong follow-through and problem-solving skills.
LI-MS2
LI-Hybrid
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