Front Line Operational Leaders

2 weeks ago

London Heathrow Airport, United Kingdom Cobalt Ground Solutions Full time

**Are you ready to elevate your career in Aviation?**

Don't miss out this opportunity to join the most successful INDEPENDENT GROUND HANDLER at Heathrow Airport.

**Front Line Operational Leaders**

**About the role**:
As a leader within the organization, your primary responsibilities involve orchestrating your team's efforts to execute all facets of the Department's operations. Your role is pivotal in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, performance, and employee wellbeing. This encompasses the comprehensive spectrum of leadership—from strategically guiding the operational workflow to fostering employee engagement and providing adept line management for your shift.

**About You**:

- Responsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocating staff is working efficiently.
- Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities.
- Acts as an ambassador for customer service and actively coaches and monitors staff on customer service and uniform standards. Liaise on a regular basis with Customer airlines, ensuring that we are providing best in class service delivery
- Management of staff welfare issues, including recording of absence and lateness and highlighting any irregularities that occur to Human Resources. Working with HR to ensure all performance, discipline and grievance matters are reviewed and managed promptly and effectively, in accordance with Company policies and procedures and legal requirements.
- Ambassador of diversity and inclusion in the workplace.
- Responsible for the positive promotion of Cobalt's mission, vision and values in the marketplace and internally

Engaged Teams, Decisive Leadership, Operational Excellence.

**Key skills & competences**:

- Health, Safety & Wellbeing
- Leadership and People Management
- Organisation and Time Management
- Strong communication skills
- Coaching and mentoring experience;
- Allocation experience, preferable
- Employee Relations experience, preferable
- Full, Manual, UK driving licence, desirable

**What We offer**:
Competitive Salary Package and Benefits

**To apply,**

Click on the link below and submit your CV along with a covering letter demonstrating why this position is for you.

**Closing Date**: 31/07/2025

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Ability to commute/relocate:

- London Heathrow Airport: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Could you please inform your salary expectation?
- Could you please inform your notice period?
- Could you please inform if you have a Full, Manual, UK driving licence?

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Application deadline: 31/07/2025
Reference ID: Front line Operations Leader

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