Application Support Lead

1 day ago


Crawley, United Kingdom Sanderson Full time

**Application Support Lead**

**Hybrid Working**

**Permanent - Full Time**

**£45,000 - £50,000**

This is a role working for one of the country's premier and fast-growing workplace pension companies.

The purpose of this role is to serve as a single point of contact in the company's IT department, keeping track of any incoming incidents and requests for the CRM, BI and Development teams. In this role you will be tasked to:

- Look after incident and request tickets
- Deal with escalated issues
- Communicate effectively between IT and the rest of the business
- Champion the use of ServiceNow
- Follow the Company's Risk Management policy
- Manage stakeholders at all levels

**Skills & Experience**
- Excellent communication skills
- 1st line support experience
- Experience using ServiceNow or a similar tool
- Previous tenure working under different software development approaches and methodologies including Agile and Waterfall



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