Acute Frailty Unit Receptionist

To provide a comprehensive clerical co-ordination service and to receive patients across the divisions wards. To ensure that patients and visitors receive a friendly, customer focussed and efficient service. The post involves receiving and handling information which is confidential and therefore the post holder must maintain strict confidentiality at all times.

**The Receptionist Team**:
**Contribute to the delivery of outstanding patient care by**:

- Maintaining a professional front of house image.
- Providing efficient administration support to the ward.
- Liaising with patients, outside agencies and other services / departments within the trust in a professional manner.
- Maintaining confidentiality at all times.

**Our vision**: Exceptional patient care provided by exceptional people.

**Our mission**: To bring our people communities and partners together - providing patient care we can all be proud of., We all play a part in achieving this, by living up to the values we promise to our patients and each other. As members of staff we will always be guided by our Proud to CARE values:

- COMPASSION- treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
- AMBITION- Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people’s health and wellbeing
- RESPECT- Valuing and appreciating everyone - listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
- ENCOURAGEMENT-Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future.

1. Provide a professional clerical and co-ordination service to the ward, actively participating within a team of qualified and unqualified staff to ensure that patients and visitors receive a friendly, customer focused efficient service.
2. Ensure an approach to care, which recognises the needs and views of patients and their carers, which places the patient at the centre of our activities.
3. To recognise that the post holder will have access to confidential, personal and/or sensitive information, which must not be disclosed to any unauthorised individual or agency.
4. Responsible for all clerical activity associated with the admission of patients to the ward, including liaison with the Care Unit Co-ordinator, ward nursing staff, the Admissions office and the Accident & Emergency Department.
5. Accurate and timely filing of reports and correspondence in patient case notes, in accordance with hospital procedures.
6. Responsible for the safe storage and maintenance of patient case notes in an orderly fashion whilst they are on the ward.
7. Undertake clerical duties associated with the discharge or transfer of patients from the ward; ensure transport arrangements are made where necessary; organise the booking of follow-up appointments; ensure safe and confidential transfer of case notes to appropriate departments; complete all filing prior to case note transfer and inform CDC of transfers.
8. In conjunction with the ward staff, prepare and renew patient medical certificates and prepare discharge summaries.
9. Regularly update and maintain the bed state of ward admissions and discharges by entering and verifying information on the VDU (using the Patient Administration System) and undertake other associated tasks as and when required.
10. To ensure that Patient Records are updates as appropriate and using computerised patient records tracker system ensure that all patient records are tracked in a timely and efficient manner.
11.. Answer ward telephones, receive and relay messages. Receive and distribute patients' personal mail and forward where appropriate. Undertake adhoc ward messenger duties as required.
12. Assist in making arrangements for in-patients to attend appropriate departments for diagnostic procedures and, where required, take urgent requests to the respective departments.
13. As requested liaise with ward nursing staff to transfer patient property and valuables to patients accounts for safe custody and its return on discharge, in accordance with hospital procedures.
14. Assist with checking, re-ordering and receipt of ward stocks and stationery (excluding pharmacy supplies).
15. Complete and forward works maintenance requisitions as instructed by the nurse in charge of the ward.
16. To cover for annual leave and sickness for the ward receptionists as requested