Customer Service, Parts
3 days ago
A vacancy has arisen within our Martitime Contruction Cranes MCC department in Biggleswade for a Customer Service, Parts & Administration Team Leader. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring maximum commercial recovery from service engineers’ times and to participate in minimising the work-in-progress stock levels. You will also be ensuring effective procurement and sales of machine parts along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; **Business Performance, Customer Focus, People and Teamwork, Leadership.**
**Your responsibilities as a Customer Service, Parts & Administration Team Leader**:
- Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and Customer Service Team and all other company personnel as appropriate.
- Undertake some or all of the duties of other personnel in the absence of the latter as may be required.
- Raises and process Warranty orders, Sales Orders, purchase orders and tooling requests.
- Manage various inboxes for the parts /service team.
- Encourage team work and participate in the day to day business of the team.
- With the customer service supervisor review resource levels focusing on customer service level and KPI’s.
- Management of the provision for a reactive (and pro-active where possible) customer service and spare parts solution to the end users, engineers, internal colleagues, focussing on customer service, KPI performance and business key results.
- Ongoing review of processes with a focus on continuous improvement, ensuring relevant mapping, communication, team understanding and compliance.
- Ownership of escalated issues whilst building knowledge and experience across the team through coaching and knowledge transfer.
- Day to day supporting management of the parts/service teams, monitoring workload, providing guidance, training and ensuring implementation of best practice for the efficient running of the team.
- Take responsability and lead the team forward with new company initiatives.
- Be proactive in the consultative selling campaigns lead by factoies.
**To be successful in the Customer Service, Parts & Administration Team Leader role, you will**:
- Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
- Have a strong customer service ethic with a positive and pro-active approach.
- Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration.
**Our Offer**:
**One Passion. Many Opportunities.**
**The company**:
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales
- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
**Location**:
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
**Contact**:
Aleksandra Szczepanska
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