Bpo Lean Analyst

**Job Title: BPO Lean Analyst**
**Location: Remote (office based in Reigate)**
**6 Month Fixed Term Contract____________**

**About Us**
We're a specialist UK financial services group focusing on attractive segments of the UK retirement income market. But guess what, we're not your traditional financial services company and we're not just looking for traditional financial services people.

We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers. To fulfil our purpose to help people achieve a better later life.

In 2021 we were named as one of the UK's 100 Best Large Companies to work for and accredited as a 2 star organisation, representing outstanding levels of engagement. Alongside these we were also recognised as one of the Financial Services' 30 Best Companiesto Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work For and Northern Ireland's 10 Best Companies to Work For.

We're extremely proud to have achieved this against the backdrop of the pandemic and the many challenges it posed to our colleagues and customers.

**The Role**

Working as part of the team, it would be your job to support the business with ongoing process optimisation by working in collaboration with functional and operational areas and providing support for process mapping. The role supports the delivery of strategicpriorities 'Transform how we work' and 'Improve our Capital Position'.

**Example of Key Activities**
- Documenting processes and controls identified in workshops
- Increasing knowledge on Continuous improvement tools and methodologies and automation opportunities
- Provide training to individuals on process documentation standards
- Working with the team to help document processes and adding controls (Financial, Risk and Resiliency) to the processes.
- Attend workshops and help to take notes to provide support to the business on documenting their processes

**Skills and Experience**
- MS Office skills in Excel, Project, Visio and PowerPoint
- Previous experience with iServer
- Highly organised with strong administrative / support / analysis knowledge and skills
- Good problem analysis and resolution skills
- Experience balancing multiple priorities and dealing with ambiguity
- Attention to detail while working at pace
- Ability to challenge status quo and build relationships with stakeholders across the business.
- Maintain in a collaborative and dynamic work ethic
- Willingness to learn and continuously improve
- Must have process mapping skills/ a strong understanding of how the processes work
- Knowledge of a Lean methodology
- Previous experience in developing good working relationships with stakeholders of various levels

**Working for us, you get rewards**
- A Competitive Salary, amazing Pension Scheme and Life Assurance
- Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
- Private Medical Cover and Income Protection, just in case
- A Bonus Scheme that takes a balanced approach and looks at both 'in role performance' but also 'the behaviours and attitudes you exhibit at work'
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
- Plus we have a variety of Employee Funded Benefits available to you via our Online Benefits Portal