Guest Service Supervisor

5 days ago

York, United Kingdom Holiday Inn Express York East Full time

**Guest Service Supervisor - Housekeeping**:
**Housekeeping - Holiday Inn Express York East**:
**Contract**:Part time**
**Salary**:11.94 / hour****:
Located on the outskirts of York, Holiday Inn Express York is a welcoming hotel ideal for business or leisure. Comfortable beds, an Express Start Breakfast, complimentary WiFi and free parking are all included, offering value for money and a great base whether you're heading into the city on the nearby Park and Ride or exploring further afield.

Holiday Inn Express York is an ideal base for those wishing to explore North Yorkshire. From the historic city of York to the North York Moors and beyond, with so much on its doorstep and the coast under an hour's drive away, a stay at this hotel allows you to experience and explore North Yorkshire to your heart's content.

Our Housekeeping Supervisor will oversee the housekeeping and laundry operations to ensure exceptional quality standards are met and maintained, thereby enabling an optimum service to be delivered throughout Guest Stay.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- 28 holiday days
- Automatic enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Life Assurance
- Uniform
- 24/7 Employee Assistance Programme for you and your family

**About Us**:
Our hotel is a quiet, quaint hotel set 2 miles from centre of York. Here you will find a welcoming team that create an environment of fun, trust, hard work, and family. We all love our jobs and work together as a unit towards delivering the very best guest service to all who enter through our hotel.
Nearest bus stop either Yorkshire Coastliner, Stockton Lane, 10 mins walk, close to Monks Cross

**Role in our Family**:

- Maintain impeccable levels of cleanliness and hygiene and to ensure operating costs of controlled and minimised
- Equally ensure all Splendid and IHG brand standards are achieved. Lead a team of housekeeping staff to peak performance through strong hand-on performance coaching and capability-building.
- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
- Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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