Transport Clerk

**Job role: Transport Clerk**
**Location: Dunstable**
**Salary: £27000**

**Shift Pattern: Monday-Friday**

**Hours: 05:00-14:30**
Menzies Distribution are looking for an experienced Transport Clerk to join our team in Dunstable.

**Key Duties**:
Accounts:

- Working closely with the other members of the Accounts Team in order to fully understand Customer and Suppliers requirements and expectations.
- Raising weekly and monthly sales invoices
- Handling purchase invoices and statements, reconciling and communicating with suppliers.
- Reconciling reports sent by Accounts payable and Credit control
- Raising and monitoring purchase orders in a timely fashion
- Production weekly reports
- Supplier & Customer Query investigation & resolution
- Dealing with customer enquiries
- Deal with any adhoc procurement needs
- Identify opportunities for and initiate continuous improvement projects
- Administrating POD’s
- Checking revenue streams
- Data input
- General administration duties

Transport:

- Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
- Answering and responding to all incoming calls in a prompt and polite manner.
- Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner
- Liaising with the management team ensuring the smooth operation of the transport department.
- Ensure all inbound/outbound paperwork is completed promptly and accurately
- Monitor and chase documentation in support of the transport operation.
- Produce statistics as and when required.
- Undertake administrative and filing duties to meet needs of the Transport Department.
- Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
- Maintain a harmonised people and customer focused team working environment always seeking opportunities to improve our stakeholder’s experience.
- Maintain and expand an excellent pro active relationship with existing customers and suppliers.
- Dealing with customer and supplier enquiries and complaints from investigation through to closure.
- Ensuring that customer requirements are administered in a timely controlled and recorded manner.
- Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
- Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
- Enter accurate data on to all internal systems and reports
- Work closely with the Accounts and Finance teams in order to fully understand Customer and Suppliers requirement and expectations.
- Creation of customer KPI reports

**Key Experience and Qualifications**
- Proficient knowledge of Microsoft office, particularly words processing and spreadsheet skills
- ‘Customer Service’ oriented
- Good written and verbal communication skills
- Able to work under pressure.
- Previous experience in admin and accounts
- Ability to learn quickly and have a can-do attitude

**Additional Benefits**:

- Uniform & PPE provided
- Healthcare Cashplan for all employees and dependants, includingdental, optical, physiotherapy, health screening, 24/7 counselling and more
- Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
- Discount on mobile phone contracts with EE;
- Training opportunities and development plans
- Flexible working options

A bit about us:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - we keep moving forwards.