Income Collection Officer

1 week ago

London, United Kingdom Eden Brown Synergy Full time

Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.
- Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible.
- To make contact with clients, including appointments at the pre-notice and pre-legal stages where there are outstanding arrears.
- To work on the front-of-house counter for Temporary Accommodation income collection queries at the Hackney Service Centre.
- To refer vulnerable clients to support services
- To identify accounts requiring possession action.
- Responsible for the service of notice-seeking possession.
- To make representations to the Legal Services on cases requiring possession hearings and request warrants as approved by the authorised persons.
- To represent Hackney Council at possession hearings as required.
- Coordinate and attend evictions as required.
- To provide excellent customer service to customers contacting us in person, on the

phone or in writing to maximise income.
- To visit customers in their homes to discuss their accounts and provide appropriate

advice and support.
- To provide customers with basic financial capability advice and signpost to other

agencies as required.
- To work in partnership with other departments and agencies (DWP, JCP, Citizens

Advice etc.) to help customers sustain their tenancy.
- To work closely with the Hostel Managers, Placement Officers, Homelessness Prevention officers, the Lettings team and other colleagues in the housing department to provide joined-up services to customers.
- Maintain accurate records in line with GDPR.
- To maintain a good understanding of welfare benefits and any changes which may

affect customers' ability to pay.
- To maintain a good understanding of housing legislation in relation to the collection

of income.
- To provide cover for other Income Collection Officers during periods of absence.
- Carry out any other duties that are within the scope and grading of the post which

could also be requested by the line manager or Head of Service.

Eden Brown Synergy is an equal opportunities employer.

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