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German Speaking Customer Service Representative
2 weeks ago
Our client, an organisation that is active in the cosmetics industry, is looking for a German speaking Customer Service Representatives to join them in their London office due to the rapid expansion of their team. In this role you will be providing an outstandingcustomer experience and will aim to resolve customers' queries at first point of contact. The company offers vitality health insurance and other benefits include discounted gym membership and health products. Additionally staff perks include (50% product discountand free promotional gifts) as well as team paid lunches and dinners.
You will be able to predominately work remotely.
**Your responsibilities will include**:
- Taking ownership of an issue and following it through to a solution where the customer is satisfied
- Escalating enquiries to senior colleagues when appropriate
- Identifying opportunities to improve the customer experience
**About you**:
**Profile**:
- Required to be fluent in German and English, both written and spoken
- Additional languages such as Spanish, French or Italian are preferred
- Previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care Coordinator
- Able to demonstrate patience, empathy and compassion to customers
- Have the ability to remain calm and professional in difficult and challenging situations
- Excellent listening and communication skills
- Team player who enjoys interacting with people
To apply, please send your CV in English and in Word format to Frank.
languagematters is acting as an employment agency in relation to this vacancy.
