Head of Clinical Services

Communication and relationships Reporting directly to the Chief Executive, the HoCS will manage all aspects of clinical / care service delivery to meet the outcomes of the Operational Plan. As registered manager, oversee day to day management and help deliver the vision for the Hospices Clinical Services Together with the CEO acting as Responsible Person/Nominated Individual, ensure the organisation is well managed in order to deliver the regulated activity. Liaise with clinical colleagues including the Medical Director, Clinical Practice Development Nurse and key nursing, allied health and social care professional leads to ensure adequate resources are available to support delivery of and improved access to Hospice clinical services. Liaise with the Head of Enabling Services to ensure adequate resources are available to support the delivery of and improvement to Hospices clinical services.

Effective and sensitive communication with patients, carers, all staff and volunteers is an essential component of this role to ensure smooth delivery on a day-to-day basis of all clinical services. Develop relationships with key external stakeholders including the Integrated Care Board and other services providers, working with the CEO and to identify and implement a stakeholder engagement plan. Manage the key partnerships and relationships with the clinical staff based within the Hospice from other employers e.g. County Durham and Darlington Foundation Trust (CDDFT).

In partnership with the Lead Hospice Doctor and the Responsible Officer, ensure Hospice employed medical staff fulfil their statutory requirements for PREP and revalidation. Chair the Clinical Governance Group and Medicines Optimisation Group and report to the Clinical Governance Sub Committee (CGC) of the Board. Prepare detailed and accurate reports, including the Quality Account to assure NHS England, CGC and the Board of Trustees that all clinical services are well led and provide high quality care to all services users. Represent the Hospice at external events as required, including delivering presentations to groups and conferences.

Via membership of the Senior Management Team, contribute to the overall effective management of the Hospice and ensure compliance with CQC regulations. Fulfil role as on-call manager Analytical and judgemental skills Continuous and consistent management of all Hospice clinical services to ensure service needs are met within resourcing limits. Be the Accountable Officer in relation to Controlled Drugs and ensure effective medicines management throughout the Hospice and through membership of the Local Intelligence Network. Act as Registered Manager and lead the clinical team to ensure the maintenance of Care Quality Commission Registration.

Act as Caldicott Guardian, ensuring the Hospice meets its responsibilities in relation to maintaining patient confidentiality and implementing effective information governance. Co-ordinate the investigation and audit of clinical services and any accidents/incidents/complaints that relate to clinical services and report as applicable i.e.: Fulfil CQC statutory reporting requirements i.e. service user notification of injury / harm STEIS incident reporting to North East Commissioning Support Quarterly Controlled Drug Local Intelligence Network (CD-LIN) returns Develop, maintain and advise on clinical risk assessment processes and procedures. Collate and report findings from validated palliative care outcome measures and acuity and dependence data Arrange and conduct evaluations of clinical services in order to improve efficiency and effectiveness Planning and organisational skills Provide the Chief Executive with an annual Clinical Operational Plan to inform the budget and Operational Plan.

Produce Clinical Commissioning Group quarterly service contract quality reports and the annual account. Ensure correct staffing levels across all Clinical Services to meet clinical needs. Contribute to the Hospice Business Planning Cycle, including Operational Plans, annual appraisal and budget planning process Physical skills Requirement to be able to travel to events and meetings off site. Standard keyboard skills.

Patient/Client Care Lead care teams to ensure the highest standards of patient care are achieved.by regularly reviewing and updating standards of care and clinical practice against best practice, research and where appropriate NICE Guidance. Lead delivery of the Carer Strategy. Ensure that an effective weekly multi-disciplinary team meeting takes place. Actively seek and respond to feedback from people who use and benefit from Hospice services and use this to drive service development and improvement.

Policy and Service Development Responsible for the development, review and effective implementation of all clinical policies. Contribute to the development of the Hospice Strategic Plan Contribute to the development and review and implementation of all non-clinical policies. Comply with a