Dispatcher

**Description**:
We take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

You will be working in the Ground Services department. Ensuring consistent delivery of high-performance standards in the provision of the smooth, timely and accurate processing of Aircraft turnaround, Internal/External Operational communication and Flight monitoring/record keeping. This is a “hands on” role and you will be expected to maintain Aircraft Dispatch and Weight & Balance competency You should be able to demonstrate a hardworking, adaptable attitude and be able to thrive on variety in the workplace. A demonstrable background in Aviation Ground Handling with Operations/Dispatch/Load Planning experience is preferred.

30 Hours per week FIXED TERM CONTRACT

**Key Responsibilities**:

- To consistently deliver the highest possible level of customer service at all times
- To effectively manage an aircraft’s turnaround giving support where appropriate
- Responsible for a safe, secure and correct aircraft arrival/departure from its parking stand, this is to include the overseeing of safety of the entire operation on the ramp area, involving all staff and third-party suppliers
- Ensure all staff members fully comply with the health & safety at work act 1974 when carrying out their duties
- Responsible for overseeing and coordinating the safe unloading/loading of aircraft
- To assist with passenger services and passengers being directed to and from the aircraft in a safe manner
- To comply with all airlines weight & balance documentation and load sheet regulations and to convey the loading instruction to ramp staff
- Supervision of ramp agents and customer service agents affecting the aircraft
- Ensure that the fuel load is loaded and agreed / confirmed with Captain and fuel provider
- To ensure that security items, rush/unattended bags are loaded & documented correctly
- Presentation of the load sheet with any final amendments made to the captain
- Compliance with baggage reconciliation and Triple A requirements
- To understand and operate radio equipment effectively and correctly
- Co-ordinating & recording the safe and timely delivery of all services to the aircraft at the request of the crew or engineers
- Responsible for the safe co ordination of the pushback on departure of the aircraft and to ensure the ramp area is checked for FOD before aircraft arrival
- Enhance the relationships between staff, the airport and contracted service providers to deliver consistently outstanding customer service

**Skills Knowledge and Expertise**:

- Be able, without exception, to provide a 5-year history (with no gaps) including work and none work activities
- Have been a UK resident for the last 5 years
- Would you be able to obtain a clear DBS certificate?
- Along with the flexibility to work overtime as required?
- Good verbal communication skills
- Ability to read, write and understand written instruction and information
- Proactive approach to all work requirements and a team centred ethos.
- Driving Licence is preferred but not essential
- Aviation experience is preferred but not essential

**Benefits**:

- Apprenticeships
- Employee Assistance Programme
- Employee Forums
- Life Assurance
- Uniform provided
- Pension
- Employee Discounts Platform

**About Esken Ltd**:
**We are focused on delivering growth in Aviation and Renewable Energy**

Our expertise in the aviation and energy sectors span the highest levels of leadership and has been gained across core strategic, operational, and financial roles.

London Southend Airport attracts partners and passengers to destinations throughout Europe with a simple, common goal. We provide experiences that are ‘quick, easy and happy’. Star Handling provides baggage handling, check-in and logistics solutions for airports and airline partners.

And, in Esken Renewables we have a transformational and maturing business which supplies fuel to biomass plants across the UK so that they can, in turn, create renewable energy. We do this via specialist procurement, transport, operations, quality and plant management teams.