Service Advisor

**About Mertrux**

Don Marshall, Chief Executive of Mertrux, opened his first dealership in Burton-upon-Trent on 3rd January 1971. The company was then known as Autofair.

At that time, we were one of only three Mercedes-Benz Commercial Vehicle dealers in the United Kingdom.

Now with four branches in Derby, Nottingham, Leicester and Mansfield we have consolidated our dominance in the commercial vehicle industry within the East Midlands.

As a family company, the center of the Mertrux culture has always been an ethic of loyalty - loyalty to customers, loyalty to suppliers and loyalty to staff. Mertrux has a 150- strong workforce of long-serving employees. With more than half working for Mertrux for over ten years.

Having celebrated our 50th anniversary in 2021, we are now the longest-established Mercedes-Benz dealer in the UK and Don Marshall’s eldest son Ian Marshall is Managing Director of our group

**Responsibilities**

Applications are invited for the posts of Service Advisor (Van and Truck) for Mertrux.

This is a full time position and will be based at Mertrux Leicester - the position reports to the Aftersales Manager.

Your main duties will include advising customers, updating customer authority numbers, progress chasing and raising the correct documentation. You will need to take photographs and read job cards to gather evidence to update relevant systems with an aim of first time approval and costing of jobs which includes both estimating and invoicing.

The person we are looking for must have previous experience of working in a dealership service environment, ideally commercial vehicles, have excellent communication skills, attention to detail and previous mechanical experience would be an advantage. They need to be honest, enthusiastic, hardworking, self-motivated and respond well to challenging situations.

Mertrux invest heavily in their people ensuring that they receive the Mercedes Benz main dealer training and the support they need to grow with the company.

Hours of work are on a rota;
7:00am - 4:00pm Monday to Friday

9:00am - 6:00pm Monday to Friday.

Plus 1 in 4 Saturdays 07.00 - 13.00 by arrangement with management

Skills;
- Motor Trade Experience Essential
- Mechanical Knowledge Essential
- Previous Experience Kerridge Desirable
- You Should be a Confident Communicator

We Can Offer You an Excellent Salary Package Plus Pension and Life Assurance With The Opportunity to Work in a Modern Mercedes Benz Dealership.

We offer the opportunity to drive your career

**Benefits**
- Access to cutting edge equipment
- The chance to work on some of the most interesting and unique vans and trucks on the market
- Genuine opportunities for career development through Mercedes Benz and in house training programmes
- Comprehensive manufacturers training
- Modules in electric vehicle servicing and repair; preparing you for the electric revolution
- 30 days annual leave (including bank holidays)
- Salary review on an annual basis
- Sick pay (up to 20 days per annum)
- Free parking available at all sites
- Family business and culture
- Colleague referral scheme
- Childcare Voucher scheme

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£31,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Motor Vehicle Service Advisors: 1 year (preferred)

Work Location: In person