Full Time Office Administrator

1 week ago

Poole, United Kingdom Countrywide Parking Management Ltd Full time

**Job description**

**About us**

Countrywide Parking Management Ltd is a Bournemouth based company who specialise in the management of residential and commercial car parks across the UK. Our services are free to Landlords and Property Managers and we are able to tailor make a parking solution for each different car park.

**Part Time Office Administrator**

**The Company**

Countrywide Parking Management is a Bournemouth based company with sites across the UK. We specialise in providing parking solutions for all of our client’s car park requirements within the residential, retail and commercial sectors. Our professional services are tailored to each client’s individual requirements, to ensure the most effective solution is provided.

We are regulated and certified by the International Parking Community (IPC) and adhere to their strict regulations and code of conduct, so expect the highest standards of professionalism from all of our team.

Our mission is to become the first choice for parking management solutions across the UK, through providing a simple, reliable and effective service, while operating with the highest integrity. We have created a culture within our business where our team are completely devoted to our clients, 24 hours a day, 365 days a year.

**About the Role**

Due to rapid expansion we have an exciting opportunity for an experienced, methodical and organised office administrator whose role would be to answer motorists appeals both online and through the post.

Experience in a previous administration role is preferred. You will be responsible for all motorist appeals, answering them within a set time period and keeping the appeals numbers below a set level on a daily basis. We will furnish you with all the tools to succeed, you just need to bring your passion and enthusiasm with a positive can do attitude to meet your targets.

**Key Responsibilities**:

- **Answering incoming phone calls form motorists
- Managing a database of motorists appeals
- Replying to motorists appeals both inline and via the post
- Ensuring appeal timescales are met and keeping appeals below a set level
- Working within an established administration team to assist in other areas of the business if required.

The hours are Monday - Friday 8:30am - 5pm.

**Job Types**: Full-time, Permanent

Part-time hours: 40 per week

**Salary**: £12.50 per hour

**Job Types**: Full-time, Permanent

**Salary**: £12.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to commute/relocate:

- Poole: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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