Sales Support Specialist

1 week ago


Chester, United Kingdom Elite Wine Refrigeration Full time

**Sales Support Specialist**

Elite Wine Refrigeration was founded in 2016 by Callum and Cherry and has since evolved into one of the UK’s leading suppliers of premium wine storage solutions. In 2019, we became part of Dunavox GB - the UK entity of Dunavox Global, a cutting-edge wine cooler manufacturer based in Hungary. With continued growth across the UK, Ireland and Europe, we’re now looking for a Client Services Specialist to strengthen our dynamic, close-knit team.

**Our Mission**

To deliver premium wine storage solutions with market-leading customer service, blending timeless elegance with modern technology. With our focus on innovation and strong global partnerships, we aim to elevate every customer experience.

**Our Values**
- Customer-Centric Excellence
- Team Spirit & Collaboration
- Professionalism with Personality
- Opportunity & Growth
- Meticulous Attention to Detail

**The Role**

**Key Responsibilities**
- Serve as the primary contact for customer phone calls, providing friendly and
- informed support
- Manage incoming sales leads, update tracking systems with sales values, and follow
- up proactively
- Deliver exceptional customer service with empathy, professionalism, and commercial
- awareness
- Accurately process orders and coordinate dispatches for Elite Wine and Dunavox GB
- clients
- Keep on top of existing orders and backorders, ensuring goods are dispatched and
- delivered on time
- Maintain communication with internal teams to streamline fulfilment, stock
- replenishment and sales activity
- Resolve customer issues with care and efficiency, ensuring satisfaction at every step
- Maintain CRM records, monitor order progress, and assist with delivery scheduling
- Create invoices, credit notes, and support the accounts team with payment
- coordination
- Support aftersales service, logging service cases and updates with manufacturers
- and customers
- Keep product data, manuals, and technical documentation up to date as needed
- Conduct in-showroom product demonstrations as required

**About You**
- Minimum 2 years’ experience in office administration, sales or customer service
- Exceptionally organised with keen attention to detail
- Commercially aware with a proactive mindset and problem-solving attitude
- Strong phone etiquette and excellent written communication skills
- Confident in managing multiple tasks, maintaining accuracy under pressure
- Naturally empathetic and customer-focused
- Skilled in Microsoft Office, CRM platforms (Shopify experience ideal)
- Self-motivated, positive, and eager to contribute to a growing business
- Technically curious and committed to learning product features and service standards
- An open mind, someone looking for a challenge

**Perks & Benefits**
- 20 days holiday + Christmas shutdown
- Monthly team lunches & events
- Casual dress & friendly team culture
- Employee discounts on premium wine storage products
- Company support for sight tests and eyewear

Pay: £25,000.00-£29,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- Sales administration: 1 year (required)

Work Location: In person

Application deadline: 10/08/2025
Expected start date: 04/08/2025



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