Lead Product Designer

**Lead Product Designer**

**Hybrid - Flexible**

**Salford Quays **(M50 3SP)**

**Permanent**

**£55,500-£65,000, depending on experience**

**10 % management bonus + benefits**

**Full-time - 37.5 hours per week**

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK.

As product design lead, you will be responsible for designing and shaping unique, customer-centric experiences from concept to launch within one of our product squads. You’ll work collaboratively in an agile environment alongside experience design peers to create positive experiences that are easy to use and solve the needs of Bupa’s customers. Growing a healthy partnership with your product owner, you’ll be involved in the strategy to drive the product’s direction.

Working with our design leadership team, you’ll line manage a group of Product Designers and provide mentorship and support to facilitate development, encourage growth and foster a culture of care and candour.

**How you’ll help us make health happen**:

- You’ll be hands on across project work within your squad, involved in every stage of a user centred design process from Discovery to Launch.
- You’ll provide direction and set the standard for user experience across products and services at Bupa to improve the customer experience.
- You’ll mentor, coach and inspire other members of the experience design team as a people manager, supporting the discipline lead of Product Design.
- As an experienced voice of the customer and a UX leader you’ll build advocacy amongst key stakeholders evangelising the principles, standards and processes of UX design.
- You will lead playbacks, support in design crits and other communities of practice sessions to highlight your discipline’s work, enable constructive feedback and elevate the quality of the craft.
- Helping to maintain and improve the inherent pillars of our team’s culture; psychological safety, celebrating success, and learning from each other.
- Advocacy for the adoption of the organisation’s Design System, ‘Anatomy’ and contribution to the community.
- Confident mediation across the demands of a business, the needs of the customer and the feasibility of the tech stack to design the right thing and design the thing right.

**Key Skills / Qualifications needed for this role**:

- You are a product designer who is passionate about designing great customer experiences across multiple products and services.
- A deep and varied UX experience and comfortable across an end to end, double diamond process. You are confident conducting research and making sense of the insight, engage in creative exploration, prototype, test and validate your ideas and deliver a final design outcome.
- A strong facilitator who can bring stakeholders together in a workshop, extract information and use to define a direction.
- A champion of the customer throughout whilst staying in touch with the business requirements.
- You set the standard for your peers and the organisation.
- Established ‘design thinker’ with empathy for user needs, a willingness to explore ideas and implement a ‘test and learn’ approach before launch.
- A great storyteller capable of influencing and encouraging stakeholders and peers to adopt and buy into something that was previously unfamiliar.
- Accustomed to working in an FCA regulated business is a bonus.
- Adept in managing complexity across multiple streams of work.
- A champion for accessibility who acknowledges the needs of users with different backgrounds, abilities, cultures, and environments.
- A motivator of peers and the ongoing progression of their craft, while identifying new ways to develop skills to keep up with marketplace, industry and technology trends.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and onlin