Care Connect Agent

17 hours ago

Horsham, United Kingdom Quality Dental Group Full time

**Care Connect Agent ( Dental Receptionist)**

**Location**:Horsham -Quality Dental Group (Part of the Care Connect Team)

**Hours**: Full-time, 8-9 hours per day ( Monday-Friday, occasional weekends)

At Quality Dental Group, we pride ourselves on delivering exceptional General and Cosmetic Dental Care across nine practices in London and along the South Coast of England.

As our team continues to grow, we have an exciting opportunity for a passionate and caring Dental Receptionist to join our Care Connect Team as a Care Connect Agent, based at our Horsham site.

Our Care Connect Team provides centralised administrative, reception, and lead management support to all our practices, ensuring patients receive the highest level of service and vary from their very first contact with us.

We are guided by our strong Visions and Values and are committed to supporting every member of our team to develop, learn and thrive.

**About the role**

As a Care Connect Agent, you will be based full-time at our Horsham site, working as part of our centralised Care Connect Team that supports Quality Dental Group practices.

You will be responsible for:

- Handling reception and administrative duties for multiple practices
- Managing new patient leads, responding promptly, following up, and converting enquiries into appointments.
- Providing in-person reception cover at the Horsham practice during annual leave and sickness.
- Delivering excellent communication and service to both patients and colleagues.

**Key responsibilities**
- Provide professional and friendly customer service at all times
- Manage calls, appointment bookings, and patient enquiries across all practices
- Accurately process and follow up on new patient leads to maximise conversions.
- Ensure records are maintained in line with GDC guidelines and company policies
- Liaise effectively with practice managers, clinicians, and the Care Connect management team.
- Contribute to patient satisfaction, operational efficiency, and overall practice success.

**We are looking for**
- Dental receptionexperience preferred but not essential
- Previous experience in a customer service, sales, or admin role
- Strong IT skills and confidence using software packages and CRM systems
- Excellent communication, organisation, and lead management skills
- Ability to work both independently and as part of a team
- Comfortable working under pressure and handling multiple priorities
- Flexibility to work some evenings and weekends when required

**Benefits**
- Comprehensive training and CPD access for continuous professional development
- Exposure to all aspects of general and specialist dentistry
- Broad staff benefits and employee discounts
- Access to Employee Assistance and My Healthy Advantage Programmes
- Health and wellbeing support

**Work location**

This role is based at our Horsham site. You will be part of the Care Connect Team, providing remote administration, lead management, and reception support to all Quality Dental Group practices, while also assisting with front desk cover at Horsham as required.

Pay: £12.21-£13.00 per hour

Expected hours: 42 per week

**Benefits**:

- Employee discount
- Health & wellbeing programme

Ability to commute/relocate:

- Horsham RH12 1EB: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Dental receptionist: 1 year (preferred)

**Location**:

- Horsham RH12 1EB (preferred)

Work Location: In person

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